Reservations Sales Manager

Mandarin Oriental Hotel Group Limited; Bangkok; Vor Ort; IDR 376.952.000 - 538.503.000; Vollzeit

Benefits dieser Stelle

Learning & Development

MOstay

Health & Wellness

Zusammenfassung

Mandarin Oriental Bangkok is seeking a Reservations Sales Manager to oversee room availability, supervise reservations staff, and ensure efficient handling of all reservations. The role requires leadership, a focus on service excellence, and cost-conscious operations within a luxury hotel.

Applicants should bring substantial experience in similar roles within high-end hospitality, with fluency in English and Thai and strong knowledge of reservation systems and related applications.

Qualifikationen

• Extensive experience in the same position within luxury hospitality.
• Leadership, service mindset and team-building abilities.
• Excellent verbal and written communication in English and Thai.
• Strong knowledge of reservation systems and related applications.

Aufgaben

• Control room availability.
• Supervise reservation employees to perform routine tasks efficiently.
• Responsible for all kinds of room reservations.
• Train new employees.
• Prepare reports such as Room Reservation Weekly Forecast and VIP/state visit lists.
• Control reservation communication costs and minimize expenses.
• Supervise and prepare Room Reservation Weekly forecasts.

Kenntnisse

Reservation management

Leadership

Team building

English/Thai bilingual

Jobbeschreibung

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Bangkok, established in 1876, is a world-renowned luxury hotel on the Chao Phraya River. It features 331 rooms and suites, a unique selection of 15 restaurants and lounges and premier amenities, including a spa, sports centre, a daycare and a Thai cooking school. Listed on the Stock Exchange of Thailand in 1988, it is managed by Mandarin Oriental Hotel Group, with Italthai as a principal shareholder.

About the job

As Reservations Sales Manager, you will be responsible for the following duties:

• To control room availability.
• To supervise reservation employees to efficiently carry out their routine work.
• To be responsible for all kinds of room reservations.
• To train new employees.
• To prepare reports and other documents i.e. Room Reservation Weekly Forecast, VIP or State Visit lists.
• To control reservation communication costs.
• To minimize the reservation communication costs.
• To supervise and prepare Room Reservation Weekly forecast.

As Reservations Sales Manager, we expect from you:

• This senior role requires extensive experience in the same position within other luxury hospitality businesses. Local experience is preferred.
• A passion for service, leadership and team building.
• Excellent verbal and written communication in both English and Thai.
• Excellent knowledge of all relevant applications.
• A desire to build a long term career within the Mandarin Oriental Hotel Group.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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