Senior Learning & Development Manager

Abeam Consulting Indonesia; Jawa Barat; On-site; IDR 450,000,000 - 650,000,000; Full time

Job summary

The St. Regis Jakarta is seeking a Learning & Development Manager to lead training that aligns with our mission and guest services standards. You will partner with property leadership to identify development needs and design impactful programs across product knowledge, customer service, and leadership skills.

Responsibilities include administering training programs, measuring ROI, and fostering a culture of continuous improvement to elevate service excellence and employee engagement.

Responsibilities

• Helps drive company values and philosophy and ensures training is strategically linked to mission and vision.
• Works with property leadership to identify employee and organizational development needs.
• Designs and develops training programs and facilitates delivery of custom and corporate programs.

Job description

The St. Regis Jakarta is seeking a Learning & Development Manager to lead training that aligns with our mission and guest services standards. You will partner with property leadership to identify development needs and design impactful programs across product knowledge, customer service, and leadership skills.

Responsibilities include administering training programs, measuring ROI, and fostering a culture of continuous improvement to elevate service excellence and employee engagement.