Learning & Development Leader — Hospitality Growth

Pt Hiro Group Indonesia; Jawa Barat; On-site; IDR 300,000,000 - 700,000,000; Full time

Job summary

The St. Regis Jakarta is seeking a Learning & Development Manager to align training with the property's mission and guest service standards.

You will collaborate with the leadership team to identify development needs and design programs on product knowledge, guest service, and leadership skills. Responsibilities include needs assessments, program delivery, and measuring effectiveness to ensure ROI and continuous improvement across departments.

Qualifications

• Experience in designing and delivering training programs.
• Ability to assess learning needs and measure ROI.

Responsibilities

• Promotes and informs employees about training programs.
• Displays leadership in guest hospitality and fosters a positive atmosphere for guest relations.
• Helps employees identify behaviors that contribute to service excellence.
• Ensures employees receive ongoing training to meet guest expectations.
• Uses effective training methods to ensure understanding of guest satisfaction.

Job description

The St. Regis Jakarta is seeking a Learning & Development Manager to align training with the property's mission and guest service standards.

You will collaborate with the leadership team to identify development needs and design programs on product knowledge, guest service, and leadership skills. Responsibilities include needs assessments, program delivery, and measuring effectiveness to ensure ROI and continuous improvement across departments.