Staff Collection Field Payment Assistant Pre Write Off Jakarta

HSBC; Jakarta Selatan; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

HSBC in Jakarta Selatan is seeking a Staff Collection Field Payment Assistant to support our arrears process and engage customers in field visits to negotiate sustainable repayment plans while upholding the bank's brand and compliance standards.

The role focuses on field operations, customer engagement during financial difficulty, and delivering professional service that supports timely repayments, within regulatory requirements and Collections policies.

Qualifications

• Experience in collection industry.
• Readiness to work in Field job.
• Independent and high integrity.
• Excellent negotiation and communication skills.
• Hardworking and able to work under pressure.
• Able to work in a team.

Responsibilities

• In this role, staff FPA Pre Write Off Assistant will do field work and visiting customer to give reminder, offer solution and negotiate the arrears repayment without sacrificing the image of the Bank as well as ensuring that all prescribed guidelines are conscientiously followed.
• The role of staff FPA Pre Write Off Assistant is to engage and support our customers through a period of financial difficulty to negotiate mutually beneficial, positive, and sustainable agreements that are in the best interest of the bank and our customers.
• Staff FPA Pre Write Off Assistant is responsible for delivering a professional service that helps our customers solve their problems, and by doing so, creates a favorable opinion of our organization and an increased willingness to repay their commitments. Collections Associates are required to adhere to all regulatory requirements and Collections Operations policies and procedures.

Skills

Collection experience

Field work readiness

Integrity

Negotiation skills

Communication skills

Team player

Job description

Staff Collection Field Payment Assistant Pre Write Off Jakarta

Location: Jakarta Selatan, Jakarta, ID, 12560

Brand: HSBC

Area of Interest:

Role Workstyle:

Date: 23 Sept 2026

Some careers shine brighter than others.

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Responsibilities:

• In this role, staff FPA Pre Write Off Assistant will do field work and visiting customer to give reminder, offer solution and negotiate the arrears repayment without sacrificing the image of the Bank as well as ensuring that all prescribed guidelines are conscientiously followed.
• The role of staff FPA Pre Write Off Assistant is to engage and support our customers through a period of financial difficulty to negotiate mutually beneficial, positive, and sustainable agreements that are in the best interest of the bank and our customers.
• Staff FPA Pre Write Off Assistant is responsible for delivering a professional service that helps our customers solve their problems, and by doing so, creates a favorable opinion of our organization and an increased willingness to repay their commitments. Collections Associates are required to adhere to all regulatory requirements and Collections Operations policies and procedures.

To be successful in this role, you should meet the following requirements:

• Experience in collection industry
• Readiness to work in Field job
• Independent and high integrity
• Excellent negotiation and communication skills
• Hardworking and able to work under pressure
• Able to work in a team.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone toachievetheir potential withequalityregardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through emailat [e-mail] at the time of your application, so that we can support you through your recruitment journey.