Senior Finance & Accounting Leader

Pt Puji Lestari Purnama; Tangerang; On-site; IDR 55,800,000 - 100,440,000; Full time

Job summary

HSBC is seeking a Staff Collection Field Payment Assistant in Jakarta. The role involves field visits to remind customers, negotiate arrears repayments, and uphold the bank's image while following all guidelines.

You will engage customers in financial difficulty to reach mutually beneficial, sustainable repayment agreements and deliver professional service in line with regulatory requirements.

Qualifications

• Minimum bachelor’s degree is required.
• Experience in collection industry is preferred.
• Readiness to work in field/journey is required.
• Excellent negotiation and communication skills are essential.

Responsibilities

• Engage customers in field visits to remind and negotiate arrears while upholding bank image and guidelines.
• Negotiate and support customers towards sustainable repayment agreements.
• Deliver professional service to resolve customer problems and maintain compliance with regulatory requirements.

Skills

Negotiation skills

Communication skills

Integrity

Teamwork

Field work readiness

Education

Bachelor's degree

Job description

Staff Collection Field Payment Assistant Pre Write Off Jakarta
Location:
Jakarta Selatan, Jakarta, ID, 12560
Brand: HSBC

Responsibilities:

• In this role, staff FPA Pre Write Off Assistant will do field work and visiting customer to give reminder, offer solution and negotiate the arrears repayment without sacrificing the image of the Bank as well as ensuring that all prescribed guidelines are conscientiously followed.
• The role of staff FPA Pre Write Off Assistant is to engage and support our customers through a period of financial difficulty to negotiate mutually beneficial, positive, and sustainable agreements that are in the best interest of the bank and our customers.
• Staff FPA Pre Write Off Assistant is responsible for delivering a professional service that helps our customers solve their problems, and by doing so, creates a favorable opinion of our organization and an increased willingness to repay their commitments. Collections Associates are required to adhere to all regulatory requirements and Collections Operations policies and procedures.

Requirements:

• Minimum bachelor\'s degree
• Experience in collection industry
• Readiness to work in Field job
• Diligent
• Independent and high integrity
• Excellent negotiation and communication skills
• Hardworking and able to work under pressure
• Able to work in a team.

HSBC is committed to building a culture of equality and inclusion. We welcome applications from all backgrounds and strive to provide an accessible recruiting process for all candidates.