Senior F&B Supervisor – Guest Experience Leader

PULANG; Sleman; On-site; IDR 96,000,000 - 132,000,000; Full time

Job summary

Hotel Pulang Ke Uttara is seeking a passionate F&B Supervisor to lead our Food & Beverage operations, ensuring exceptional guest experiences, maintaining operational excellence, and supporting the daily performance of the restaurant and service team.

You will supervise daily restaurant, café, breakfast service, and in-room dining; train and motivate the F&B staff; maintain quality, safety, and inventory; and coordinate with the kitchen to drive service excellence in Sleman, Yogyakarta.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Food & Beverage, or a related field.
• Minimum 2 years of experience as an F&B Supervisor in a 4-star or 5-star hotel, boutique hotel.
• Strong leadership, communication, and team management skills.

Responsibilities

• Supervise the daily operations of the restaurant, café, breakfast service, and in-room dining.
• Lead, motivate, and develop the F&B team while maintaining high standards of hospitality and professionalism.
• Ensure excellent guest satisfaction by delivering personalized and attentive service, and promptly resolving guest concerns.
• Monitor food and beverage quality, presentation, cleanliness, and service standards.
• Coordinate with the Kitchen team to ensure seamless communication and operational efficiency.
• Prepare staff schedules and oversee manpower allocation based on business needs.
• Conduct daily briefings, coaching sessions, and on-the-job training to improve team performance.
• Monitor inventory levels, minimize wastage, and ensure proper stock control of food, beverages, and operating supplies.
• Ensure compliance with food safety, hygiene, sanitation, and workplace safety standards.
• Assist in achieving departmental sales targets, cost control, and profitability objectives.
• Prepare operational reports and provide recommendations for continuous service improvement.

Skills

Leadership

Communication

Team management

F&B operations

English proficiency

POS systems

Microsoft Office

Shift scheduling

Quality control

Inventory control

Education

Bachelor's Degree in Hospitality Management

Tools

POS systems

Microsoft Office

Job description

Hotel Pulang Ke Uttara is seeking a passionate F&B Supervisor to lead our Food & Beverage operations, ensuring exceptional guest experiences, maintaining operational excellence, and supporting the daily performance of the restaurant and service team.

You will supervise daily restaurant, café, breakfast service, and in-room dining; train and motivate the F&B staff; maintain quality, safety, and inventory; and coordinate with the kitchen to drive service excellence in Sleman, Yogyakarta.