Senior Enterprise SaaS Customer Success Manager

Michael Page; Jakarta Pusat; On-site; IDR 500,000,000 - 900,000,000; Full time

Benefits offered by this job

Permanent employment contract.

EOR arrangement.

Job summary

Michael Page is seeking a high-caliber Customer Success Manager for its rapidly scaling international B2B SaaS client expanding in Indonesia. You will own strategic accounts, drive onboarding, adoption, and retention, and collaborate with Sales, Product and Support to maximize value.

The role requires 3-8+ years in CS/Account Management or related fields, fluent in English and Bahasa Indonesia, and the ability to manage multiple enterprise stakeholders in a fast-growing, regional environment.

Qualifications

• 3-8+ years of experience in Customer Success, Account Management, or related fields.
• Proven track record managing and growing B2B customer relationships.
• Experience supporting medium-to-large enterprise accounts.

Responsibilities

• Serve as the primary point of contact for strategic customer accounts.
• Drive onboarding, adoption, engagement, and long-term retention.
• Consult customers on workflow optimization and digital transformation initiatives.
• Build trusted relationships across executive, operational, and technical stakeholders.
• Identify risks and develop action plans to improve customer health.
• Deliver business reviews and value-based discussions tied to objectives.
• Partner cross-functionally with Sales, Product, and Support teams to ensure success.
• Surface expansion opportunities based on evolving needs and platform usage.
• Advocate for customer feedback and influence future product development.

Skills

Customer Success

Account Management

Enterprise SaaS

Solution Consulting

Implementation Consulting

Business Transformation

Job description

Michael Page is seeking a high-caliber Customer Success Manager for its rapidly scaling international B2B SaaS client expanding in Indonesia. You will own strategic accounts, drive onboarding, adoption, and retention, and collaborate with Sales, Product and Support to maximize value.

The role requires 3-8+ years in CS/Account Management or related fields, fluent in English and Bahasa Indonesia, and the ability to manage multiple enterprise stakeholders in a fast-growing, regional environment.