Country Head Customer Success

Talent Search Recruitment - Indonesia; Jakarta Pusat; On-site; IDR 120,000,000 - 200,000,000; Full time

Job summary

Talent Search Recruitment - Indonesia is seeking a dynamic Country Head Customer Success to lead strategic customer relationships in Indonesia. This senior leadership role oversees enterprise clients, drives value realization, ensures customer growth, and builds long-term partnerships.

You will build executive relationships with C-level stakeholders, mentor a team of Customer Success Managers, and champion adoption, retention, and expansion of our platform to deliver measurable business outcomes.

Qualifications

• 10+ years in Customer Success, Account Management, or strategic partnerships.
• Experience with B2B SaaS/Tech and enterprise clients.
• Proven leadership of teams.
• Customer-first mindset focused on outcomes.

Responsibilities

• Build and strengthen C-level client relationships.
• Lead and mentor a team of Customer Success Managers.
• Drive adoption, retention, and expansion of the platform.
• Act as the executive sponsor and main escalation point.
• Represent the customer voice and influence product & service strategy.

Skills

C-level relationships

Team leadership

Strategic thinking

Enterprise client management

Job description

About the job Country Head Customer Success

Country Head Customer Success

About the Role

Our client is looking for a dynamic Country Head Customer Success to lead our strategic customer relationships in Indonesia. This senior leadership role will oversee enterprise clients, drive value realization, ensure customer growth, and build long-term partnerships.

Key Responsibilities

• Build and strengthen C-level client relationships.
• Lead and mentor a team of Customer Success Managers.
• Drive adoption, retention, and expansion of our platform.
• Act as the executive sponsor and main escalation point.
• Represent the customer voice and influence product & service strategy.

What Were Looking For

• 10+ years of experience in Customer Success, Account Management, or Strategic Partnerships (B2B SaaS/Tech).
• Proven success in managing enterprise clients and leading teams.
• Strong strategic thinking, leadership, and communication skills.
• Customer-first mindset with focus on business outcomes.