Strategic Accounts Manager – Tech & Isp Sales

Pt Fiber Networks Indonesia; Cirebon; Remote; IDR 334,800,000 - 502,200,000; Full time

Benefits offered by this job

Health insurance

Generous paid time off

Performance-based bonuses

Job summary

Pt Fiber Networks Indonesia is seeking a Remote Customer Success Manager to oversee global enterprise accounts from anywhere in Indonesia. You will drive adoption, retention, and expansion, serving as the main liaison with senior executives and coordinating with Sales, Product, and Support teams.

The role requires 3+ years in customer success or account management in B2B SaaS, strong communication skills, and proficiency with Salesforce.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• 3+ years in Customer Success, Account Management, or similar client-facing role in B2B SaaS.
• Proven enterprise-level account management, retention and expansion success.
• Excellent communication, presentation, and interpersonal skills with executives.
• understanding of SaaS business models and customer lifecycle management.
• Proficiency with CRM software (Salesforce) and CS platforms.

Responsibilities

• Manage a portfolio of global enterprise clients as primary contact.
• Develop proactive success plans to achieve client outcomes.
• Drive product adoption, engagement, and satisfaction among stakeholders.
• Monitor client health metrics and address retention risks.
• Identify opportunities for account expansion and upsell/cross-sell revenue.
• Conduct regular business reviews (QBRs) to demonstrate value.
• Collaborate with Sales, Product, and Support for seamless experience.
• Gather client feedback and translate into product/service improvements.
• Onboard new clients effectively for long-term success.
• Educate clients on new features and best practices.

Skills

Communication

CRM proficiency

SaaS knowledge

Account management

Stakeholder management

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Salesforce

Job description

Remote Customer Success Manager - Global Accounts

Our client, a rapidly expanding SaaS company, is seeking an experienced and results-driven Remote Customer Success Manager to oversee their global accounts. This is a fully remote position, allowing you to work from anywhere within Indonesia, ideally located near Bekasi, West Java for occasional team meetups. You will be instrumental in building and maintaining strong relationships with key enterprise clients, ensuring they maximize the value of our platform. Your primary focus will be on driving adoption, retention, and expansion of our services within these strategic accounts. This role demands a proactive approach, excellent communication skills, and a deep understanding of customer needs. Join a forward-thinking company that embraces a remote-first culture and offers significant opportunities for professional growth.

Key Responsibilities

• Manage a portfolio of global enterprise clients, serving as their primary point of contact.
• Develop and execute proactive success plans to ensure clients achieve their desired outcomes.
• Drive product adoption, engagement, and satisfaction among key stakeholders.
• Monitor client health metrics and proactively address potential risks to retention.
• Identify opportunities for account expansion and upsell/cross-sell revenue.
• Conduct regular business reviews (QBRs) with clients to demonstrate value and align on strategy.
• Collaborate with Sales, Product, and Support teams to ensure a seamless client experience.
• Gather client feedback and translate it into actionable insights for product development and service improvement.
• Onboard new clients effectively, setting them up for long-term success.
• Educate clients on new features and best practices to enhance their usage of the platform.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Proven experience (3+ years) in Customer Success, Account Management, or a similar client-facing role, preferably in B2B SaaS.
• Demonstrated success in managing enterprise-level accounts and driving retention and expansion.
• Excellent communication, presentation, and interpersonal skills, with the ability to build rapport with senior executives.
• Strong understanding of SaaS business models and customer lifecycle management.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
• Ability to work independently, manage time effectively, and thrive in a remote work environment.
• Strategic thinker with strong analytical and problem-solving skills.
• Proactive, organized, and detail-oriented approach to client management.
• Passion for technology and helping clients succeed.

Benefits

Our client offers a highly competitive salary, performance-based bonuses, and a comprehensive benefits package including health insurance and generous paid time off. As a fully remote company, we provide the flexibility to work from anywhere, with an emphasis on work-life balance. We invest in our employees' professional development through ongoing training, access to learning resources, and opportunities for career advancement within a rapidly growing organization. You will join a collaborative and supportive international team, working with cutting-edge technology. This is an exceptional opportunity to build a rewarding career in customer success while enjoying the benefits of a remote work setup, potentially based near Bekasi, West Java .