Strategic Customer Success Manager – Indonesia

8x8; Jakarta Pusat; On-site; IDR 480,000,000 - 600,000,000; Full time

Job summary

8x8 in Jakarta is seeking a Customer Success Manager to own post-sale relationships and drive customer outcomes. You will manage a defined book of business, develop health metrics, and lead quarterly business reviews to demonstrate ROI and value realization.

The role requires strong communication, enterprise CS experience, and the ability to influence C-level stakeholders while expanding product adoption in a fast-paced SaaS environment.

Qualifications

• Experience with AI-enabled tools to boost efficiency and collaboration.
• Proven track record in enterprise-level customer success and upsell opportunities.
• SaaS domain experience with strong customer-centric approach.

Responsibilities

• Own post-sale customer relationships and be the accountable face for each account.
• Develop and monitor Customer Success Plans with KPIs, milestones, and health metrics.
• Lead business reviews to quantify value and ROI for renewals and expansions.
• Identify adoption opportunities, drive platform usage, and mitigate renewal risk.

Skills

AI-enabled tools

Enterprise CS

Sales acumen

C-level influence

SaaS experience

Strong communication

Education

BS or equivalent

Tools

CRM software

Data analytics tools

Job description

8x8 in Jakarta is seeking a Customer Success Manager to own post-sale relationships and drive customer outcomes. You will manage a defined book of business, develop health metrics, and lead quarterly business reviews to demonstrate ROI and value realization.

The role requires strong communication, enterprise CS experience, and the ability to influence C-level stakeholders while expanding product adoption in a fast-paced SaaS environment.