Senior Data Center Operations Analyst

Pt Permai Nusa Indah; Tangerang; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

NTT DATA is seeking a Data Center Ops Senior Analyst in Bekasi, Indonesia. You will perform essential data center tasks, manage server and storage equipment, and coordinate with vendors for repairs and escalations. The role requires hands-on knowledge of rack & stack, cabling, and first-level monitoring.

Daily responsibilities include change and incident handling, asset management, and support across 7x24 operations. Travel up to 25% may be needed; a valid driver’s license is preferred.

Qualifications

• 3–5 years of experience in Data Center support
• Basic knowledge of Data Center components: servers, storage, network, cabling
• Fluent in English; valid driver’s license; able to travel 0–25%

Responsibilities

• Perform weekly sweeps of server/storage equipment and collect diagnostic data
• Troubleshoot server, network, and fiber/copper connectivity issues
• Open and coordinate vendor support cases (HPE, Dell, IX, etc.)
• Escort vendor contractors for repairs and ensure alignment with operations
• Support rack, stack, patching, and equipment movement with partner
• Manage asset records and perform cycle counts; update installation documentation
• Participate in incident and change management processes
• Take shifts (1st: 07:00–19:00, 2nd: 19:00–07:00) including public holidays; 24/7 site at Bekasi, Indonesia

Skills

Data Center operations

Server hardware troubleshooting

Network troubleshooting

Patch panel/cabling

Vendor coordination

SNow use

English proficiency

Driver's license

Willing to travel 0–25%

Education

High School Degree or equivalent

Bachelor's Degree in IT or related field preferred

Tools

ServiceNow

Cisco/Dell/HPE hardware familiarity

Job description

NTT DATA is seeking a Data Center Ops Senior Analyst in Bekasi, Indonesia. You will perform essential data center tasks, manage server and storage equipment, and coordinate with vendors for repairs and escalations. The role requires hands-on knowledge of rack & stack, cabling, and first-level monitoring.

Daily responsibilities include change and incident handling, asset management, and support across 7x24 operations. Travel up to 25% may be needed; a valid driver’s license is preferred.