Seller Management (MKP) (Contract) SPX Express

Shopee; Bangkok; On-site; IDR 321,199,000 - 535,332,000; Full time

Job summary

Shopee Bangkok is seeking an experienced Operations professional to drive end-to-end seller logistics and build strong partnerships with strategic sellers. The role focuses on proactive communication, issue resolution, and ensuring smooth onboarding processes.

The candidate will prepare monthly operational analyses, monitor performance, and collaborate across teams to enhance delivery reliability and mutual growth.

Qualifications

• Strong seller and stakeholder management skills.
• Proactive in identifying and resolving logistics issues.
• Detail-oriented with a problem-solving mindset.
• Clear verbal and non-verbal communication abilities.

Responsibilities

• Build trust and long-term relationships with strategic sellers on SPX.
• Onboard strategic sellers and coordinate onboarding experiences.
• Prepare monthly operational analyses and reports for sellers.
• Proactively solve logistics issues to improve performance.

Skills

Seller management

Stakeholder management

Logistics issue resolution

Communication skills

Problem-solving

Job description

Department OperationsLevelExperienced (Individual Contributor)LocationBangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Relationship BuildingBuild trust and foster long-term relationships between strategic sellers and the SPX platform.Anticipate seller needs and proactively solve potential logistics issues that sellers might face.Act as the primary point of contact for the sellers, ensuring effective communication in both verbal and non-verbal channels when required.To conduct monthly catch-up with strategic sellers to review performance and gather strategic feedback, with the objective of building long-term relationships and mutual growth.OperationsPrepare and present monthly operational analyses and reports to sellers, with the objective of developing overall operational performance.Problem-solve any issues and cases that occur while using SPX services, with the objective to solve the root causesEncourage sellers to handover parcels to SPX as quickly as possible to enable timely delivery and ensure buyers receive their orders as soon as possibleOnboardingOnboard strategic sellers as required by business direction from sale pipelines, high ADO sellers (more than 400 ADO)Pitch non-SPX sellers to adopt SPX as their logistics provider, while building trust and ensuring a smooth transition and onboarding experience to maintain seller satisfaction.Seller PortfolioTargeted seller per KAM: 70-80 sellersSeller profile: Shopee sellers which areSocial sellersCorporate BrandRequirements:Good in seller and stakeholder management skills.Ability to proactively identify and resolve logistics-related issues.Problem-solving mindset with attention to detail.Good in communication both verbal and non verbal skills.