Seller Management (MKP) (Contract) SPX Express

Shopee; Indonesia; In loco; IDR 167.400.000 - 279.000.000; Tempo pieno

Descrizione del lavoro

Shopee Indonesia is seeking a dedicated relationship-focused professional to manage strategic seller partnerships on SPX logistics. You will build trust, anticipate needs, and ensure clear communication to support timely deliveries and mutual growth.

You will onboard high-potential sellers, drive adoption of SPX, and provide monthly analyses to improve overall seller operations and satisfaction.

Competenze

• Good in seller and stakeholder management skills.
• Ability to proactively identify and resolve logistics-related issues.
• Problem-solving mindset with attention to detail.
• Good in communication both verbal and non verbal skills.

Mansioni

• Build trust and foster long-term relationships between strategic sellers and the SPX platform.
• Prepare and present monthly operational analyses and reports to sellers.
• Onboard strategic sellers as required by business direction from sales pipelines.
• Pitch non-SPX sellers to adopt SPX as their logistics provider, while building trust.

Conoscenze

Seller management

Stakeholder management

Logistics

Problem-solving

Communication

Descrizione del lavoro

Job Description:

Relationship Building

• Build trust and foster long-term relationships between strategic sellers and the SPX platform.
• Anticipate seller needs and proactively solve potential logistics issues that sellers might face.
• Act as the primary point of contact for the sellers, ensuring effective communication in both verbal and non-verbal channels when required.
• To conduct monthly catch-up with strategic sellers to review performance and gather strategic feedback, with the objective of building long-term relationships and mutual growth.

Operations

• Prepare and present monthly operational analyses and reports to sellers, with the objective of developing overall operational performance.
• Problem-solve any issues and cases that occur while using SPX services, with the objective to solve the root causes
• Encourage sellers to handover parcels to SPX as quickly as possible to enable timely delivery and ensure buyers receive their orders as soon as possible

Onboarding

• Onboard strategic sellers as required by business direction from sale pipelines, high ADO sellers (more than 400 ADO)
• Pitch non-SPX sellers to adopt SPX as their logistics provider, while building trust and ensuring a smooth transition and onboarding experience to maintain seller satisfaction.

Seller Portfolio

• Targeted seller per KAM: 70-80 sellers
• Seller profile: Shopee sellers which are
• Social sellers
• Corporate Brand

Requirements:

• Good in seller and stakeholder management skills.
• Ability to proactively identify and resolve logistics-related issues.
• Problem-solving mindset with attention to detail.
• Good in communication both verbal and non verbal skills.