Sales Training & Enablement Lead (Auto-Finance)

PT Akulaku Silvrr Indonesia; Jakarta Pusat; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

PT Akulaku Silvrr Indonesia is seeking a seasoned Sales Trainer to design and continuously improve telesales and WhatsApp playbooks, and to lead onboarding programs.

You will analyze conversation data and funnel metrics, run A/B tests, and collaborate with Channel Leads, Operations, and Product to drive higher conversions and better customer experience.

Qualifications

• Bachelor's degree required in business-related field.
• Minimum 3 years in sales training, telesales supervision, or sales enablement in financial services.
• Experience leading and managing a team.
• Fluent in English (spoken and written).
• Experience creating sales scripts and training materials in Bahasa Indonesia, preferably for telesales or WhatsApp.
• Understanding lending products (e.g., BPKB, KTA, auto-finance) and Indonesian consumer behavior.

Responsibilities

• Design and continuously improve sales scripts and objection-handling playbooks for telesales and WhatsApp channels.
• Build and deliver onboarding programs, training materials, role plays, and coaching sessions based on call or chat reviews.
• Analyze conversation data and sales funnel metrics to identify conversion gaps and improvement opportunities.
• Run A/B tests on scripts, messaging, and sales processes; iterate based on performance results.
• Lead and collaborate with Channel Leads, Operations, Product, and other stakeholders to improve sales performance and customer experience.

Skills

Sales training

Telesales supervision

Sales enablement

Coaching

Onboarding programs

Data analysis

English proficiency

Education

Bachelor’s degree in Business/Marketing/Management/Communications/Finance

Job description

Job Descriptions:

Design and continuously improve sales scripts and objection-handling playbooks for telesales and WhatsApp channels.

Build and deliver onboarding programs, training materials, role plays, and coaching sessions based on call or chat reviews.

Analyze conversation data and sales funnel metrics to identify conversion gaps and improvement opportunities.

Run A/B tests on scripts, messaging, and sales processes; iterate based on performance results.

Lead and collaborate with Channel Leads, Operations, Product, and other stakeholders to improve sales performance and customer experience.

Requirements:

Bachelor’s degree in Business, Marketing, Management, Communications, Finance, or any related field.

Minimum 3 years of working experience in sales training, telesales supervision, or sales enablement within financial services (Preferably multifinance, banking, fintech lending, or consumer finance).

Experience in leading and managing a team.

Fluent in English, both spoken and written.

Proven experience creating sales scripts and training materials in Bahasa Indonesia, preferably for telesales or WhatsApp.

Strong track record in sales conversion improvement, with a good understanding of Indonesian consumer behavior and lending products such as BPKB, KTA, or auto-finance.

Akulaku is a leading internet company focused on ECommerce and Online Financial Services in Southeast Asia with operations in China, Indonesia, Malaysia, Philippines, and Vietnam.

We provides digital banking and payment solutions for customer with 5 million+ active users and 150million+ platform transactions.

We highly value people with huge interest to grow and pursue excellence with ability to explore and comprehend risk to provide best services for customers.

Explore our vacancies and take the chance to be a part of Aku-Pals!

Akulaku is a leading internet company focused on ECommerce and Online Financial Services in Southeast Asia with operations in China, Indonesia, Malaysia, Philippines, and Vietnam.

We provides digital banking and payment solutions for customer with 5 million+ active users and 150million+ platform transactions.

We highly value people with huge interest to grow and pursue excellence with ability to explore and comprehend risk to provide best services for customers.

Explore our vacancies and take the chance to be a part of Aku-Pals!

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