Telesales Lead (Auto-Finance)

PT Akulaku Silvrr Indonesia; Jakarta Utara; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

PT Akulaku Silvrr Indonesia is seeking a Telesales Supervisor to lead the outbound telesales team, drive targets, and optimize daily operations. The role focuses on developing scripts, training programs, and QA standards to enhance performance and reliability across the sales funnel.

The ideal candidate will have a minimum of 3 years in telesales within financial services, a Bachelor’s degree, and fluent English communication for meetings and reporting.

Qualifications

• Bachelor’s degree in Finance, Marketing, Business Administration, or related fields.
• Minimum 3 years of telesales experience in financial services.
• Proven experience in leading and managing a telesales team.
• Fluent in English, both spoken and written, with the ability to manage local teams and communicate effectively in English for meetings and reporting.
• Data-driven with strong ability to analyze sales funnels, dashboards, and identify performance gaps.

Responsibilities

• Lead and manage the outbound telesales team to meet targets and KPIs.
• Develop and improve telesales strategies, scripts, training programs, performance schemes, and QA standards.
• Monitor CRM, telemarketing systems, and sales dashboards to identify performance gaps and opportunities for improvement.
• Work closely with Team Leaders to optimize daily operations, team productivity, and sales performance.
• Plan team headcount, support recruitment, and develop agents for sustainable performance.

Skills

Fluent in English

Data-driven

Sales analytics

Education

Bachelor's degree

Tools

CRM systems

Sales dashboards

Job description

Lead and manage the outbound telesales team, ensuring sales targets and KPIs such as connect rate and conversion rate are achieved.

Develop and improve telesales strategies, sales scripts, training programs, performance schemes, and QA standards.

Monitor CRM, telemarketing systems, and sales dashboards to identify performance gaps and opportunities for improvement.

Work closely with Team Leaders to optimize daily operations, team productivity, and sales performance.

Plan team headcount, support recruitment, and develop agents for sustainable performance.

Requirements:

Bachelor’s degree in Finance, Marketing, Business Administration, or related fields.

Minimum 3 years of telesales experience in financial services (Preferably in multifinance, consumer finance, micro-lending, or auto-finance (BPKB)).

Proven experience in leading and managing a telesales team.

Fluent in English, both spoken and written, with the ability to manage local teams and communicate effectively in English for meetings and reporting.

Data-driven with strong ability to analyze sales funnels, dashboards, and identify performance gaps.

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How would you rate your English language skills?
• How many years' experience do you have in telesales?
• How many years' experience do you have as a Telesales Supervisor?

Akulaku is a leading internet company focused on ECommerce and Online Financial Services in Southeast Asia with operations in China, Indonesia, Malaysia, Philippines, and Vietnam.

We provides digital banking and payment solutions for customer with 5 million+ active users and 150million+ platform transactions.

We highly value people with huge interest to grow and pursue excellence with ability to explore and comprehend risk to provide best services for customers.

Explore our vacancies and take the chance to be a part of Aku-Pals!

Akulaku is a leading internet company focused on ECommerce and Online Financial Services in Southeast Asia with operations in China, Indonesia, Malaysia, Philippines, and Vietnam.

We provides digital banking and payment solutions for customer with 5 million+ active users and 150million+ platform transactions.

We highly value people with huge interest to grow and pursue excellence with ability to explore and comprehend risk to provide best services for customers.

Explore our vacancies and take the chance to be a part of Aku-Pals!

What can I earn as a Contact Center Sales Representative