Telesales Lead - Drive Strategy, Coaching & Growth

PT Akulaku Silvrr Indonesia; Jakarta Utara; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

PT Akulaku Silvrr Indonesia is seeking a Telesales Supervisor to lead the outbound telesales team, drive targets, and optimize daily operations. The role focuses on developing scripts, training programs, and QA standards to enhance performance and reliability across the sales funnel.

The ideal candidate will have a minimum of 3 years in telesales within financial services, a Bachelor’s degree, and fluent English communication for meetings and reporting.

Qualifications

• Bachelor’s degree in Finance, Marketing, Business Administration, or related fields.
• Minimum 3 years of telesales experience in financial services.
• Proven experience in leading and managing a telesales team.
• Fluent in English, both spoken and written, with the ability to manage local teams and communicate effectively in English for meetings and reporting.
• Data-driven with strong ability to analyze sales funnels, dashboards, and identify performance gaps.

Responsibilities

• Lead and manage the outbound telesales team to meet targets and KPIs.
• Develop and improve telesales strategies, scripts, training programs, performance schemes, and QA standards.
• Monitor CRM, telemarketing systems, and sales dashboards to identify performance gaps and opportunities for improvement.
• Work closely with Team Leaders to optimize daily operations, team productivity, and sales performance.
• Plan team headcount, support recruitment, and develop agents for sustainable performance.

Skills

Fluent in English

Data-driven

Sales analytics

Education

Bachelor's degree

Tools

CRM systems

Sales dashboards

Job description

PT Akulaku Silvrr Indonesia is seeking a Telesales Supervisor to lead the outbound telesales team, drive targets, and optimize daily operations. The role focuses on developing scripts, training programs, and QA standards to enhance performance and reliability across the sales funnel.

The ideal candidate will have a minimum of 3 years in telesales within financial services, a Bachelor’s degree, and fluent English communication for meetings and reporting.