[BPKB Loan] Sales Training & Enablement Lead

Akulaku Group; Jakarta Pusat; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

Akulaku Group di Jakarta Pusat sedang mencari tenaga profesional untuk mengelola pelatihan penjualan dan peningkatan konversi. Tugas meliputi penyusunan skrip penjualan dalam bahasa Indonesia untuk telesales/WhatsApp, membuat playbook penanganan keberatan, serta program onboarding bagi agen baru.

Anda juga akan membangun materi pelatihan, melakukan sesi coaching rutin berdasarkan penilaian panggilan dan chat, serta memantau data percakapan untuk mengukur konversi dan kemajuan tim.

Qualifications

• Min. 2 years in sales training, telesales supervision, or sales enablement in financial services (Multifinance / bank / fintech)
• Experience writing sales scripts and training materials in Bahasa Indonesia
• Track record of improving sales conversion through process optimization
• Understand Indonesian consumer behavior around lending products (BPKB, KTA, or similar)
• Comfortable analyzing conversation data and making data-driven decisions
• Native Bahasa Indonesia speaker

Responsibilities

• Design and maintain sales scripts (Bahasa Indonesia) for telesales or WhatsApp channels
• Develop objection-handling playbooks for common customer concerns
• Build onboarding programs and training materials for new Agent hires
• Conduct regular coaching sessions based on call/chat reviews
• Monitor conversation data and track conversion metrics

Skills

Sales training

Coaching sessions

Data-driven decisions

Telesales supervision

Bahasa Indonesia

Job description

1. Design and maintain sales scripts (Bahasa Indonesia) for telesales or WhatsApp channels
2. Develop objection-handling playbooks for common customer concerns
3. Build onboarding programs and training materials for new Agent hires
4. Conduct regular coaching sessions based on call/chat reviews
5. Monitor conversation data and track conversion metrics

1. Min. 2 years in sales training, telesales supervision, or sales enablement in financial services (Multifinance / bank / fintech)
2. Experience writing sales scripts and training materials in Bahasa Indonesia
3. Track record of improving sales conversion through process optimization
4. Understand Indonesian consumer behavior around lending products (BPKB, KTA, or similar)
5. Comfortable analyzing conversation data and making data-driven decisions
6. Native Bahasa Indonesia speaker