Sales Retail Trainer - Semarang Area

Global Elektronik Mitaprana; Jakarta Utara; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Blibli Electronic, part of Blibli Group, is seeking a Sales Retail Trainer Staff to drive learning initiatives across Semarang stores. You will deliver and facilitate training, monitor progress, and support onboarding and development to ensure consistent customer service and product knowledge.

The role requires strong communication, coaching, and facilitation skills, with travel across the Semarang area for field visits.

Qualifications

• Strong experience in training delivery, facilitation, coaching, store visits, and employee development programs.
• Excellent communication, presentation, stakeholder management, and facilitation skills.
• Comfortable traveling within the Semarang area and conducting frequent field visits to stores and operational locations.

Responsibilities

• Execute training programs and learning initiatives across stores and operational locations within the Semarang area.
• Facilitate classroom, on-the-job, and virtual training sessions covering product knowledge and service excellence.
• Monitor training participation, progress, certification completion, and training effectiveness through evaluations and reporting.
• Support new store openings, onboarding, refreshment training, and development initiatives to ensure readiness and performance.
• Collaborate with Store Operations and Area Managers to identify capability gaps and align training with needs.
• Conduct coaching and field visits to reinforce learning and drive continuous improvement.

Skills

Communication

Presentation

Stakeholder management

Facilitation

Coaching

Education

Bachelor’s degree in Psychology, Human Resources, Education, Business, or a related field

Job description

Blibli Electronic is part of Blibli Group — a retail chain specializing in basic and essential electronic home appliances. We’re expanding nationwide to provide trusted, high-quality products at affordable prices, supported by excellent customer service. Here, you’ll be part of a team that helps customers find solutions for their everyday technology needs, ensuring every store visit reflects Blibli’s promise of quality, care, and reliability.

As a Sales Retail Trainer Staff, you will play a key role in ensuring the successful execution of learning and development programs across stores and operational teams within the Semarang area. You will be responsible for delivering training programs, facilitating learning sessions, monitoring training effectiveness, and supporting employee capability development to achieve business objectives. Your contribution will help strengthen product knowledge, service excellence, operational consistency, and overall employee performance.

What We’ll Work on Together

• Execute training programs and learning initiatives across stores and operational locations within the Semarang area, ensuring alignment with business objectives and training standards.
• Facilitate engaging classroom, on-the-job, and virtual training sessions covering product knowledge, sales capability, customer service excellence, operational procedures, and company policies.
• Monitor training participation, learning progress, certification completion, and training effectiveness through evaluations, observations, coaching follow-ups, and data-driven reporting.
• Support new store openings, onboarding programs, refreshment training, and development initiatives to ensure employee readiness and performance consistency.
• Collaborate with Store Operations, Area Managers, and relevant stakeholders to identify capability gaps and ensure training implementation supports operational needs.
• Conduct coaching and field visits to reinforce learning application and drive continuous improvement in employee performance.

Qualification

• Bachelor’s degree in Psychology, Human Resources, Education, Business, or a related field.
• 1-5 years of experience in Learning & Development, Training Implementation, Training Specialist, Retail Training, or a related function.
• Strong experience in training delivery, facilitation, coaching, store visits, and employee development programs.
• Excellent communication, presentation, stakeholder management, and facilitation skills.
• Comfortable traveling within the Semarang area and conducting frequent field visits to stores and operational locations.
• Experience in retail, FMCG, consumer electronics, or service industries will be an advantage.
• Open to candidates from various industries with relevant Learning & Development and Training experience.

We believe growth happens where people feel safe to share, fail, and try again. Here, you’ll find teammates who push you to do better, not harder, and leaders who listen before they lead. Whether you’re learning something new or teaching what you know, there’s always room to grow together.

(This is going to be a full time position with 6 month contract base during evaluation period)