Sales & Retail Operation Staff (Bandung)

Global Elektronik Mitaprana; Jakarta Utara; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Blibli Electronic, part of Blibli Group, is expanding across Indonesia and seeking a Sales & Retail Operations Staff in Jakarta. The role oversees a cluster of stores, coaching Store Supervisors, safeguarding inventory, and driving sales performance through strong operational execution.

You will work with Head Office and store teams to ensure best-in-class customer experiences, maintain SOPs, and lead hypercare for new openings across Bandung region and beyond.

Qualifications

• Bachelor’s degree or Diploma in business/retail related field.
• 2–3 years handling multiple stores in retail operations.
• Proven leadership of Store Supervisors/Managers and multi-location sales.

Responsibilities

• Lead and monitor assigned stores to achieve sales targets and customer service standards.
• Conduct regular store visits to ensure SOP and merchandising compliance.
• Monitor sales and identify opportunities to improve revenue and store profitability.
• Oversee inventory accuracy and asset protection with stock control procedures.
• Coach and evaluate Store Supervisors and store teams to improve operations.
• Review manpower planning and store roster management for coverage.
• Lead readiness and hypercare for new store openings.
• Prepare operational reports and collaborate with cross-functional teams.

Skills

Store leadership

Coaching & development

Analytical skills

Problem solving

Decision making

Travel willingness

Microsoft Excel

Retail reporting

Education

Bachelor’s or Diploma in Business/Management/Retail

Job description

Blibli Electronic is part of Blibli Group—a retail chain specializing in essential consumer electronics. As we continue expanding across Indonesia, we are committed to delivering exceptional customer experiences through operational excellence, strong commercial execution, and consistent service standards.

As a Sales & Retail Operations Staff, you will oversee the day-to-day performance of a cluster of stores, ensuring sales targets are achieved while maintaining operational excellence. Acting as the bridge between Head Office and store operations, you'll coach Store Supervisors, monitor business performance, safeguard inventory, and ensure every store consistently delivers the best customer experience.

About the Role

Blibli Electronic is part of Blibli Group—a retail chain specializing in essential consumer electronics. As we continue expanding across Indonesia, we are committed to delivering exceptional customer experiences through operational excellence, strong commercial execution, and consistent service standards.

As a Sales & Retail Operations Staff, you will oversee the day-to-day performance of a cluster of stores, ensuring sales targets are achieved while maintaining operational excellence. Acting as the bridge between Head Office and store operations, you'll coach Store Supervisors, monitor business performance, safeguard inventory, and ensure every store consistently delivers the best customer experience.

What You’ll Do

• Lead and monitor the performance of assigned stores to achieve sales targets, operational KPIs, and customer service standards.
• Conduct regular store visits to ensure compliance with SOPs, merchandising standards, and operational excellence.
• Monitor sales performance and identify opportunities to improve revenue, productivity, and store profitability.
• Oversee inventory accuracy and asset protection by implementing stock control procedures and conducting regular stock opname.
• Coach, develop, and evaluate Store Supervisors and store teams to improve operational capability and leadership effectiveness.
• Review manpower planning, workforce allocation, and store roster management to ensure optimal operational coverage.
• Lead the operational readiness and hypercare activities for new store openings, ensuring smooth execution during the first operational period.
• Prepare operational reports, identify improvement opportunities, and collaborate with cross-functional teams to enhance store performance.

What You’ll Bring to the Team

• Bachelor's degree (S1) or Diploma (D3) in Business, Management, Retail Management, or a related field.
• Minimum 2–3 years of experience managing multiple stores in retail operations, preferably within consumer electronics, modern trade, or specialty retail.
• Proven experience leading Store Supervisors or Store Managers and driving sales performance across multiple locations.
• Strong understanding of retail operations, inventory management, SOP compliance, and store performance management.
• Excellent leadership, coaching, and people development skills.
• Strong analytical, problem-solving, and decision‑making capabilities.
• Highly agile with a hands‑on approach and willing to travel extensively within the assigned region.
• Proficient in Microsoft Excel and retail reporting systems.
• Placement: Bandung