Sales Representative

PT Asia Commerce Supply Chain; Jakarta Utara; On-site; IDR 72,000,000 - 120,000,000; Full time

Job summary

PT Asia Commerce Supply Chain seeks a sales/business development professional to acquire B2C e-commerce seller customers via phone, visits, platforms, and referrals. You will tailor warehousing and fulfillment solutions, prepare pricing offers, and coordinate with Ops, IT, and Support to onboard new clients.

You will maintain relationships with existing sellers, handle inquiries, escalate issues to improve satisfaction, and perform cross-selling under the Sales Manager.

Qualifications

• Minimum D3 education.
• 1–3 years in sales, BD, customer service, e-commerce or logistics.
• Understanding of local Indonesian e-commerce and social platforms.
• Ability to communicate with B2C sellers.
• Proficiency in Excel/CRM.
• Indonesian language fluency required; English is a plus.

Responsibilities

• Acquire B2C e-commerce seller customers via phone, direct visits, e-commerce platforms, social commerce, and referrals; build prospect lists and sales pipelines.
• Follow up on seller needs related to warehousing and fulfillment, prepare pricing offers and basic B2C fulfillment warehouse solutions.
• Coordinate with Operational, IT, and Support teams to assist in customer onboarding.
• Maintain relationships with existing B2C seller customers and handle daily inquiries and complaints.
• Escalate issues requiring escalation to increase satisfaction and repeat purchases.
• Conduct cross-selling and upselling activities under Sales Manager direction.
• Build relationships with sellers on platforms such as Shopee, Lazada, Tokopedia, and TikTok.
• Gather information on local Indonesian B2C e-commerce market trends, competitor pricing, and seller feedback.
• Record market information in CRM and provide weekly and monthly reports.
• Achieve monthly KPIs including sales targets, number of new customers, and prospect conversion rates.

Skills

Communication with B2C sellers

Target oriented

Negotiation

CRM proficiency

Excel proficiency

Execution capability

Indonesian language

English advantageous

Education

Diploma (D3) or higher

Tools

Excel

CRM

Job description

This role involves acquiring B2C e-commerce seller customers through phone, direct visits, e-commerce platforms, social commerce, and referrals, while building prospect lists and sales pipelines. You will follow up on seller needs related to warehousing and fulfillment, prepare pricing offers and basic B2C fulfillment warehouse solutions, and coordinate with Operational, IT, and Support teams to assist in customer onboarding. You will maintain relationships with existing B2C seller customers, handle daily inquiries and complaints, and escalates issues as needed to increase satisfaction and repeat purchases. Under Sales Manager direction, you will conduct cross-selling and upselling activities and build relationships with sellers on platforms such as Shopee, Lazada, Tokopedia, and TikTok. You will gather information on local Indonesian B2C e-commerce market trends, competitor pricing, and seller feedback, record it in CRM, and provide weekly and monthly reports. You will assist with API platform integration, SOP implementation, and after-sales support to ensure B2C fulfillment warehouse service processes run smoothly and SLA targets are met.

Key responsibilities

• Acquire B2C e-commerce seller customers through phone, direct visits, e-commerce platforms, social commerce, and referrals; build prospect lists and sales pipelines
• Follow up on seller needs related to warehousing and fulfillment, prepare pricing offers and basic B2C fulfillment warehouse solutions
• Coordinate with Operational, IT, and Support teams to assist in customer onboarding
• Maintain relationships with existing B2C seller customers and handle daily inquiries and complaints
• Escalate issues requiring escalation to increase satisfaction and repeat purchases
• Conduct cross-selling and upselling activities under Sales Manager direction
• Build relationships with sellers on platforms such as Shopee, Lazada, Tokopedia, and TikTok
• Gather information on local Indonesian B2C e-commerce market trends, competitor pricing, and seller feedback
• Record market information in CRM and provide weekly and monthly reports
• Achieve monthly KPIs including sales targets, number of new customers, and prospect conversion rates

About you

• Minimum D3 education; preferred from Logistics/Supply Chain, Marketing, Business Administration, or related fields
• 1–3 years of experience in sales, business development, customer service, e-commerce, or logistics
• Understanding of local Indonesian e-commerce and social commerce platforms
• Ability to communicate with B2C sellers
• Target-oriented with strong execution capability
• Negotiation, follow-up, and customer relationship management skills
• Fluent in Indonesian
• Basic or professional English language ability is an advantage
• Proficiency in Excel/CRM
• Knowledge of B2C fulfillment warehouses, warehousing and order fulfillment processes, and logistics SOPs is an advantage