Remote Evening Support Specialist - Customer Care

Pt Prospect Motor; Cikarang; Remote; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Remote work flexibility

Training provided

Career growth

Paid time off

Job summary

Pt Prospect Motor is seeking a Remote Customer Support Specialist to handle evening shift operations from home. You will be the first contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction during after-hours across different time zones.

We offer comprehensive training, flexible remote work, and opportunities for career advancement while maintaining high service standards and collaboration with the virtual team.

Qualifications

• High school diploma or equivalent and reliable internet.
• Excellent written and verbal English communication.
• Ability to work evenings remotely and manage time effectively.

Responsibilities

• Provide support via phone, email, and chat during evening hours.
• Resolve customer inquiries and troubleshoot issues.
• Document interactions in the CRM system.
• Educate customers on product features.
• Escalate complex issues to the appropriate team.
• Maintain high customer satisfaction with empathetic service.
• Participate in remote training and team meetings.
• Contribute to a positive remote work environment.
• Follow up on outstanding issues.

Skills

Customer support

English proficiency

Remote work

Time management

Problem-solving

CRM software

Education

High school diploma

Tools

CRM software

Email software

Internet research

Job description

Pt Prospect Motor is seeking a Remote Customer Support Specialist to handle evening shift operations from home. You will be the first contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction during after-hours across different time zones.

We offer comprehensive training, flexible remote work, and opportunities for career advancement while maintaining high service standards and collaboration with the virtual team.