Membership Renewal & Customer Service Specialist

Fit Hub; Batam; Remote; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Flexible work from home

Job summary

Fit Hub is seeking a Remote Customer Service Specialist to join its fully remote team. You will handle inquiries across Indonesia, troubleshoot issues, and provide solutions via phone, email and live chat.

This remote-first role offers flexibility to work from home while delivering high-quality support and fostering positive customer interactions. Requirements include at least 2 years in customer service, fluency in Bahasa Indonesia and English, and strong time management in a remote setting.

Qualifications

• Minimum 2 years in customer service, preferably remote.
• Fluent in Bahasa Indonesia and English.
• Proven ability to work independently in remote environments.

Responsibilities

• Handle a high volume of customer inquiries via phone, email, and live chat, providing prompt and accurate resolutions.
• Diagnose and troubleshoot customer issues, documenting all interactions and solutions within the CRM system.
• Escalate complex problems to appropriate departments while ensuring customer satisfaction.
• Proactively identify customer needs and offer solutions to enhance their experience.
• Educate customers on product features, benefits, and service offerings.
• Contribute to the development and improvement of customer support knowledge base articles and resources.
• Maintain a high level of professionalism and service quality in all customer interactions.

Skills

Bahasa Indonesia

English

Problem solving

Time management

Customer service

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

CRM software

VoIP

Live chat platforms

Job description

Our client is seeking an experienced and empathetic Remote Customer Service Specialist to join their fully remote team. This position is crucial for delivering exceptional support and fostering positive customer interactions across Indonesia. As a remote employee, you will manage inquiries, troubleshoot issues, and provide solutions through various digital communication channels. We are looking for proactive individuals who are skilled communicators, adept at problem‑solving, and passionate about customer advocacy. This remote-first role offers the ultimate flexibility, allowing you to work from home while making a significant impact. If you are self‑motivated and committed to outstanding service, this is an excellent career advancement opportunity.

About the Role

Our client is seeking an experienced and empathetic Remote Customer Service Specialist to join their fully remote team. This position is crucial for delivering exceptional support and fostering positive customer interactions across Indonesia. As a remote employee, you will manage inquiries, troubleshoot issues, and provide solutions through various digital communication channels. We are looking for proactive individuals who are skilled communicators, adept at problem‑solving, and passionate about customer advocacy. This remote-first role offers the ultimate flexibility, allowing you to work from home while making a significant impact. If you are self‑motivated and committed to outstanding service, this is an excellent career advancement opportunity.

Key Responsibilities

• Handle a high volume of customer inquiries via phone, email, and live chat, providing prompt and accurate resolutions.
• Diagnose and troubleshoot customer issues, documenting all interactions and solutions within the CRM system.
• Escalate complex problems to appropriate departments while ensuring customer satisfaction.
• Proactively identify customer needs and offer solutions to enhance their experience.
• Educate customers on product features, benefits, and service offerings.
• Contribute to the development and improvement of customer support knowledge base articles and resources.
• Maintain a high level of professionalism and service quality in all customer interactions.

Requirements

• Minimum of 2 years of experience in a customer service or support role, preferably in a remote capacity.
• Excellent verbal and written communication skills in Bahasa Indonesia and English.
• Proven ability to work independently, manage time effectively, and meet performance targets in a remote environment.
• Proficiency with remote work technologies, including VoIP, chat platforms, and CRM software.
• A dedicated, quiet home workspace with a stable, high-speed internet connection.
• Strong problem‑solving and critical thinking abilities.
• High school diploma or equivalent; Associate's or Bachelor's degree is advantageous.
• Adaptability and a positive attitude towards remote work.

Benefits

Our client offers