Store Crew – Bondowoso (Full-Time) With Training & Benefits

Pt Pesta Pora Abadi (Mie Gacoan); Bondowoso; À distance; IDR 68 880 000 - 123 984 000; Temps partiel

Avantages offerts par ce poste

Competitive hourly wage

Remote work

Employee discounts

Résumé du poste

Pt Pesta Pora Abadi (Mie Gacoan) seeks a customer-focused Retail Sales Associate to provide essential remote support from a home office. In this part-time role, you will handle product inquiries, order status, and general support, contributing to customer satisfaction and indirect sales.

You will communicate effectively via phone, email, and chat, process transactions, and leverage your retail expertise to resolve issues while maintaining accurate CRM records.

Qualifications

• Experience in customer service or retail sales.
• Excellent communication and interpersonal skills with a friendly and professional demeanor.
• Proficiency in using computers and CRM software.

Responsabilités

• Provide exceptional customer service via phone, email, and chat for retail products and services.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges remotely.
• Resolve customer issues and complaints effectively and escalate when necessary.
• Maintain accurate customer records and transaction details in the CRM system.
• Offer product recommendations and upsell/cross-sell opportunities when appropriate.

Connaissances

Customer service

Communication

Time management

Multitasking

Problem solving

Formation

High school diploma or equivalent

Outils

CRM software

Office applications

Description du poste

About the Role Our client is seeking a dedicated and customer-focused Retail Sales Associate to provide essential remote support to their valued clientele. In this flexible, part-time role, you will be the primary point of contact for customers seeking assistance with product inquiries, order status, and general support, all conducted from the comfort of your home office. You will leverage your understanding of retail products and excellent communication skills to resolve issues, process transactions, and ensure a positive customer experience. This position is perfect for individuals looking to utilize their retail expertise in a remote capacity, contributing to customer satisfaction and sales indirectly, while enjoying a flexible work schedule.<\/p>

Key Responsibilities

• Provide exceptional customer service via phone, email, and chat to address inquiries about retail products and services.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges remotely.
• Resolve customer issues and complaints effectively and efficiently, escalating when necessary.
• Maintain accurate customer records and transaction details in the CRM system.
• Offer product recommendations and upsell/cross-sell opportunities where appropriate.
• Collaborate with internal teams to ensure a seamless customer experience.

Requirements

• Previous experience in customer service , retail sales, or a similar client-facing role.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using computers, CRM software, and common office applications.
• Ability to multitask and manage time effectively in a remote work environment.
• Strong problem-solving skills and a customer-centric approach.
• High school diploma or equivalent; some college or relevant certification is a plus.

Benefits

• Competitive hourly wage with potential for performance-based incentives.
• Flexible part-time schedule with remote work arrangement.
• Opportunities for training and skill development in customer support.
• Employee discounts on company products.
• A supportive remote team environment.