Sales B2B Specialist

PT Serveone MRO Indonesia; Jakarta Utara; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT SERVEONE MRO INDONESIA is seeking a Sales Specialist to maintain relationships with existing customers, process requests for quotation and purchase orders, and drive new business opportunities. You will coordinate with logistics, production, and finance to ensure on-time delivery and high customer satisfaction.

The role requires a Bachelor's degree in Business or related field, strong communication skills, and experience with ERP/CRM systems.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Prior experience in sales, marketing or account management is preferred.
• Experience in handling MRO items is preferred.
• Strong communication and interpersonal skills.
• Proficiency in using Microsoft Excel and formulas.
• Proficiency in using sales/order management systems (e.g., ERP/CRM software).
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to work both independently and collaboratively in a team environment.
• Must have an excellent integrity and reliable person

Responsibilities

• Maintain and manage relationships with existing customers to ensure high levels of customer satisfaction and retention.
• Follow up on incoming RFQ and PO in a timely and accurate manner.
• Create and process sales orders in the system, ensuring data accuracy and completeness.
• Handle and resolve customer complaints promptly, coordinating with relevant departments as needed to ensure customer issues are addressed effectively.
• Identify and pursue new business opportunities by prospecting and engaging with potential new customers.
• Monitor order status and coordinate with internal teams to ensure on-time delivery and customer satisfaction.
• Create report to Manager

Skills

Communication

Interpersonal skills

Excel

Excel formulas

ERP/CRM

Attention to detail

Problem solving

Independent & collaborative

Integrity

Education

Bachelor's degree in Business, Marketing, or a related field

Tools

ERP/CRM software

Job description

The Sales Specialist is responsible for maintaining and growing relationships with existing customers, ensuring smooth order processing, and identifying new business opportunities to support overall sales growth.

Key Responsibilities

Maintain and manage relationships with existing customers to ensure high levels of customer satisfaction and retention.

Follow up on incoming Requests for Quotation (RFQ) and Purchase Orders (PO) in a timely and accurate manner.

Create and process sales orders in the system, ensuring data accuracy and completeness.

Handle and resolve customer complaints promptly, coordinating with relevant departments as needed to ensure customer issues are addressed effectively.

Identify and pursue new business opportunities by prospecting and engaging with potential new customers.

Monitor order status and coordinate with internal teams (e.g., logistics, production, finance) to ensure on‑time delivery and customer satisfaction.

Create report to Manager

Qualifications

Bachelor's degree in Business, Marketing, or a related field.

Prior experience in sales, marketing or account management is preferred.

Experience in handling MRO items is preferred.

Strong communication and interpersonal skills.

Proficiency in using Microsoft Excel and formula is a must

Proficiency in using sales/order management systems (e.g., ERP/CRM software).

Detail-oriented with strong organizational and problem‑solving skills.

Ability to work both independently and collaboratively in a team environment.

Must have an excellent integrity and reliable person

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Wholesale Businesses 11-50 employees

PT SERVEONE MRO INDONESIA is one of the leading industrial MRO Purchasing integrators in Asia. We provide our clients - mostly from energy, chemical, electronics, automotive components and mechanic sectors - with special solutions, supporting especially purchasing, stock management and overall operations within the MRO products and packaging materials.

We just start to extend our business in Indonesia. Join us and you'll be working for a Global Company that's focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.

MISSION

The Sustainable and Leading Procurement Solution Expert being The Best Partner of Choice

PT SERVEONE MRO INDONESIA is one of the leading industrial MRO Purchasing integrators in Asia. We provide our clients - mostly from energy, chemical, electronics, automotive components and mechanic sectors - with special solutions, supporting especially purchasing, stock management and overall operations within the MRO products and packaging materials.

We just start to extend our business in Indonesia. Join us and you'll be working for a Global Company that’s focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.

MISSION

The Sustainable and Leading Procurement Solution Expert being The Best Partner of Choice

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