Round-the-Clock IT Support & Helpdesk Specialist

PT Indocement Tunggal Prakarsa Tbk.; Citeureup; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

PT Indocement Tunggal Prakarsa Tbk. is seeking an IT Support professional to ensure high availability and stability of our computer systems. Based at the Citeureup factory, the role provides 24/7 coverage as required to keep operations running smoothly for employees.

The successful candidate will collaborate with HC Group IT on infrastructure projects, manage incidents, and communicate effectively in Bahasa Indonesia and English.

Qualifications

• Bachelor in Computer Science or Information System from a reputable university (GPA min 3.0).
• Minimum 3 years of relevant work experience.
• Strong knowledge of server and client network infrastructure.
• Excellent communication in Bahasa Indonesia and English; able to work in a high-pressure environment.

Responsibilities

• Ensure the availability and stability of IT support operations.
• Provide high-level IT support to employees, including 24/7 coverage as required.
• Serve as helpdesk in the absence of a Helpdesk Officer and coordinate issues via MIS Helpdesk.
• Coordinate with HC Group IT on infrastructure implementation and service delivery.

Skills

Network & Server Infra

Client Infrastructure

Leadership

Communication (EN/ID)

Team Collaboration

Work under pressure

Education

Bachelor in Computer Science / Information Systems

Job description

PT Indocement Tunggal Prakarsa Tbk. is seeking an IT Support professional to ensure high availability and stability of our computer systems. Based at the Citeureup factory, the role provides 24/7 coverage as required to keep operations running smoothly for employees.

The successful candidate will collaborate with HC Group IT on infrastructure projects, manage incidents, and communicate effectively in Bahasa Indonesia and English.