IT Support Specialist | Windows & Network Expert

PT Dia Logistics Indonesia

Cilegon

On-site

IDR 78,120,000 - 122,760,000

Full time

3 days ago

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Benefits offered by this job

Professional development

On-site role in Cilegon

Competitive salary

Job summary

PT Dia Logistics Indonesia is seeking a dedicated IT Support professional to join our team in Cilegon, Banten on a full-time basis. You will provide frontline technical support, maintain and secure our IT environment, and ensure end users receive timely assistance to keep operations running smoothly.

The role requires 3+ years of IT support experience, strong Windows and networking knowledge, and fluency in Indonesian and English.

Qualifications

Must have 3+ years of IT support experience and relevant IT certification preferred.
Strong knowledge of Windows, networking, firewalls and security basics.
Experience with ticketing systems and IT service management tools.

Responsibilities

Provide first-line technical support to end users via phone, email or in person.
Troubleshoot hardware, software, network and printer issues and document actions taken.
Install and configure hardware, software and peripherals as needed.
Maintain system health with regular updates and security checks.
Log incidents and coordinate with APAC MCC IT as required.
Assist with user account management and access permissions.
Monitor IT assets and inventory and report urgent issues promptly.