Helpdesk Officer

PT Indocement Tunggal Prakarsa Tbk. - Heidelberg Materials; Citeureup; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

PT Indocement Tunggal Prakarsa Tbk. - Heidelberg Materials is seeking a Helpdesk & Application System Support professional in West Java to act as a liaison between users and MIS, log issues, and assist system analysts in implementations.

You will support 24/4 IT operation, coordinate with HC Group IT for infrastructure services, and train users while demonstrating strong communication and teamwork.

Qualifications

• Fluent in both English and Bahasa Indonesia, both written and verbal.
• Minimum Bachelor Degree from Computer Engineering or Technical Computer or Computer Science with GPA 3.0 above.
• Minimum of one (1) year experience would be preferred.
• Excellent communication and leadership skills, as well as strong interpersonal skills and teamwork.
• Have good skill in train users and providing helpdesk support.
• Have fundamental knowledge of IT troubleshoot such as Microsoft windows operating system, Microsoft O365 products.

Responsibilities

• Provide services as liaison between user and MIS to resolve issues, log and follow up via online facilities.
• Communicate and coordinate with Technical & User Support Officer to ensure 24/7 IT operation.
• Coordinate with HC Group IT in infrastructure implementation and services.

Skills

Bilingual English & Bahasa Indonesia

Communication & teamwork

Training users

Education

Bachelor's degree in Computer Engineering / Technical Computing / Computer Science

Tools

Microsoft Windows

Microsoft 365 / O365

MIS Helpdesk System

Job description

Recruitment for a subsidiary of PT Indocement Tunggal Prakarsa Tbk.

• Reporting to the Helpdesk & Application System Support Section Head, this position is responsible for providing serves as liaison between user and MIS in order to resolve issues, receives and key in the issue and follows it up though online facility, include assists system analyst in the implementation and other duties as assigned.
• Communicate and takes follow-up with Technical & User Support Officer thru MIS Helpdesk system in order to have best support 24/4 IT operation.
• Coordinates and assists HC Group IT in infrastructure implementation and services.

Qualification

• Fluent in both English and Bahasa Indonesia, both written and verbal.
• Minimum Bachelor Degree from Computer Engineering or Technical Computer or Computer Science with GPA 3.0 above.
• Minimum of one (1) year experience would be preferred.
• Excellent communication and leadership skills, as well as strong interpersonal skills and teamwork.
• Have good skill in train users and providing helpdesk support .
• Have fundamental knowledge of IT troubleshoot such as Microsoft windows operating system, Microsoft O365 products.