Retention Specialist

Workanova; Jakarta Pusat; On-site; IDR 78,120,000 - 122,760,000; Full time

Benefits offered by this job

Career progression

Job summary

WorkaNova in Jakarta, Indonesia is seeking an experienced customer relations specialist to join our team as a CRM. You will ensure customers receive excellent service, handle inquiries, and collaborate with other departments to optimize the customer experience.

The ideal candidate has a sales background with a proven track record of hitting KPIs, a passion for service, and the ability to thrive in a fast-paced environment. Flexible-hour shifts and opportunities for career progression are offered.

Qualifications

• 6 days and 12hrs of work per week, 8am-8pm, rotating shift.

Responsibilities

• Promptly address customer inquiries and resolve issues.
• Handle client inquiries and collaborate with other departments to optimize the customer experience.
• Pursue customer development through conversion and retention.

Skills

Sales experience

Customer service mindset

Cross-department collaboration

Job description

Jakarta, Indonesia | Posted on 04/14/2025

WorkaNova is a BPO customer experience specialist, delivering exceptional customer care, sales, technical support, and back-office services to companies globally. Our expertise is focused on several different industry sectors, such as Fintech, and e-commerce industries, supporting more than 10+ languages.

We are looking for an experienced customer relationspecialist to join our team.

As a CRM, you will ensure that our customers receive greatcustomer service.

1. Responsible for promptly addressing their inquiries andresolving any issues.

2. Handling client inquiries, adept atcollaborating with other departments to optimize customer experience and have apassion for customer service, you are the ideal candidate for us.

3. Pursue customer development through conversion andretention.

4. Encourage and increase customer’s engagement.

5. Should have a sales background from any industry with agood track record of hitting sales KPI.

6. Capable to adapt in a fast phasing environment fromproduct knowledge, use of front and back office and marketingoffers.

Requirements

• This position requires 6 days and 12hrs of work from 8am-8pm, 8pm-8am. Rotating shift every month.
  
• We offer an attractive pay package, comprehensive bonuses,and opportunities for career progression within the company.
  
• Our commitment tofostering diversity and inclusivity means we welcome candidates of allbackgrounds to apply.