Customer Service Representative (CSR)

Accord Innovations Indonesia; Kota Yogyakarta; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Accord Innovations Indonesia mencari Customer Service Representative untuk bergabung dengan tim layanan pelanggan. Posisi ini on-site di Yogyakarta dengan jadwal shift, berfokus pada dukungan pelanggan dan penyelesaian masalah secara profesional.

Kandidat lulusan S1 atau fresh graduate dipersilakan melamar. Kemampuan bahasa Inggris yang baik (B1–B2) akan sangat membantu, dengan peluang berkembang di bidang layanan pelanggan dan transformasi pengalaman klien secara global.

Qualifications

• Gelar S1/Bachelor’s Degree dan lulus resmi
• Fresh graduates are welcome
• Keterampilan komunikasi bahasa Inggris (B1–B2, verbal yang kuat diutamakan)
• Bersedia bekerja on-site dan mengikuti jadwal shift

Skills

Customer service

English communication

Fresh graduate

Education

Bachelor’s degree

Job description

DESKRIPSI PEKERJAAN

Requirements:

• Minimum S1/Bachelor’s Degree and officially graduated
• Fresh graduates are welcome
• Good English communication skills (B1–B2 level, strong verbal skills preferred)
• Willing to work on-site and follow a shift schedul

KUALIFIKASI MINIMUM

We are looking for Customer Service Representatives to join one of our clients, a global company in the customer experience and business services industry.

Position: Customer Service Representative

Location: Yogyakarta (Work From Office)

Joining: Immediate joiners only

RINGKASAN PERKERJAAN

• *SPESIALISASI**: Customer Service
• *PENDIDIKAN MINIMAL**: S1 (Sarjana)
• *SISTEM KERJA**: On-site
• *TIPE PEKERJAAN**: Full time
• *LOKASI**: Yogyakarta, DI Yogyakarta, Indonesia
• *INDUSTRI**: Information Technology / IT
• *SITUS PERUSAHAAN**: https://www.accordinnovations.com/
• *JUMLAH LOWONGAN**: 30 posisi

TENTANG PERUSAHAAN

Accord Innovations Group is a leading Global Delivery and Managed Services Center, helping enterprises worldwide accelerate transformation through end-to-end IT, digital, and talent solutions.

With delivery hubs across Malaysia, Singapore, Indonesia, Thailand, India, and the Philippines, Accord enables clients to establish or expand onshore, offshore, and nearshore delivery models, ensuring agility, scalability, and cost efficiency.

We specialize in implementation, software development, and system maintenance supporting enterprise operations across ServiceNow, IT Service Management (ITSM), Cloud Operations, and Automation. Our expertise also spans Low-Code/No-Code platforms, Mobile App Development, RPA, AI/ML, IoT, Data Analytics, and Data Center Maintenance, helping clients modernize and innovate with speed.

Our Core Offerings include:

• Managed Services & Global Delivery Operations
• Custom Software Development & Digital Transformation
• ServiceNow Implementation & ITSM Modernization
• IT Consulting, Staffing & Workforce Augmentation
• BPO, RPO & Talent Solutions delivered through T&M and Fixed Engagement Models

Specialized Solutions:

• Infrastructure & Cloud Operations Management
• Robotic Process Automation (RPA)
• AI/ML & IoT-Driven Business Transformation
• Data Analytics, BI & Predictive Insights

Serving industries such as BFSI, Telecom, Manufacturing, Healthcare, Logistics, Retail, and IT, Accord combines global reach with local excellence—ensuring performance, compliance, and operational continuity across every engagement.

At Accord, we go beyond outsourcing—we become your strategic partner for Managed Services, Digital Transformation, and Enterprise IT Enablement.