Retail Training Specialist - Field & Store Programs

PT Global Digital Niaga; Kota Semarang; On-site; IDR 100,440,000 - 145,080,000; Full time

Job summary

Blibli Electronic, part of Blibli Group, is expanding nationwide and seeks a Training Implementation Staff to deliver and monitor learning programs across Jabodetabek stores and operations. You will facilitate sessions, coach employees, and track training effectiveness to improve performance and service quality.

The role requires 1–2 years in Learning & Development or retail training, strong communication, and willingness to travel for field visits.

Qualifications

• Bachelor’s degree in Psychology, Human Resources, Education, Business, or a related field.
• 1–2 years of experience in Learning & Development, Training Implementation, Training Specialist, Retail Training, or related function.
• Strong experience in training delivery, facilitation, coaching, store visits, and employee development programs.
• Excellent communication, presentation, stakeholder management, and facilitation skills.
• Willingness to travel within the Jabodetabek area and conduct frequent field visits to stores and locations.
• Experience in retail, FMCG, consumer electronics, or service industries is advantageous.

Responsibilities

• Execute training programs and learning initiatives across stores and operational locations within the Jabodetabek area, ensuring alignment with business objectives and training standards.
• Facilitate engaging classroom, on-the-job, and virtual training sessions covering product knowledge, sales capability, customer service excellence, operational procedures, and company policies.
• Monitor training participation, learning progress, certification completion, and training effectiveness through evaluations, observations, coaching follow-ups, and data-driven reporting.
• Support new store openings, onboarding programs, refreshment training, and development initiatives to ensure employee readiness and performance consistency.
• Collaborate with Store Operations, Area Managers, and relevant stakeholders to identify capability gaps and ensure training implementation supports operational needs.
• Conduct coaching and field visits to reinforce learning application and drive continuous improvement in employee performance.

Skills

Training delivery

Facilitation

Coaching

Store visits

Employee development

Education

Bachelor’s degree in Psychology, HR, Education, or Business

Job description

Blibli Electronic, part of Blibli Group, is expanding nationwide and seeks a Training Implementation Staff to deliver and monitor learning programs across Jabodetabek stores and operations. You will facilitate sessions, coach employees, and track training effectiveness to improve performance and service quality.

The role requires 1–2 years in Learning & Development or retail training, strong communication, and willingness to travel for field visits.