E-Commerce Operations Manager

Arya Noble; Jakarta Pusat; On-site; IDR 360,000,000 - 540,000,000; Full time

Job summary

Arya Noble in Jakarta seeks an experienced E-commerce Operations Lead to optimize channel performance, forecast demand, and manage launches across online stores. You will integrate historical data with campaigns and seasonality to ensure readiness and sustainable revenue growth.

The role requires leading a team, coordinating with internal and external partners, and driving process improvements to enhance efficiency and service levels across all e-commerce channels.

Qualifications

• Bachelor degree required in related field.
• 4+ years in retail industry with 2+ years leading a team.
• Knowledge in e-commerce, retail, and digital marketing.

Responsibilities

• Analyze e-channel performance, sales trends, forecast accuracy, inventory movement, and execution gaps to identify risks and opportunities.
• Develop operational plans and sales forecasts integrating historic performance, campaigns, seasonality, and targets.
• Manage readiness plans for e-commerce channels including product launches and campaigns.
• Translate plans into executable operational activities ensuring inventory readiness and system configuration.
• Drive continuous operational improvement and optimize service levels across e-commerce channels.
• Coordinate with cross-functional teams and external partners for timely execution of initiatives.
• Oversee end-to-end e-channel operations: forecasting, inventory, launches, campaigns, orders, daily control.
• Monitor performance against forecasts and targets; lead corrective actions across teams.
• Deliver performance reports analyzing forecast accuracy, inventory health, efficiency, risks, and actionable recommendations.
• Manage and control operational budgets for promos, stock deployment, and related costs.

Education

Bachelor Degree in Business Management, General Management, or related field

Job description

Responsibilities

• Analyze e-channel operational performance, sales trends, forecast accuracy, inventory movement, and execution gaps to identify operational risks, performance issues, and improvement opportunities that support revenue growth and service level achievement.


• Develop operational plans and sales forecasts by integrating historical performance, campaign calendars, seasonality, and business targets to ensure operational readiness, and effective execution across e-commerce channels


• Develop and manage operational readiness plans for each e-commerce channel, including product launches, campaign execution, inventory preparation, and peak-period readiness to ensure seamless operational execution


• Translate approved commercial and marketing plans into executable operational activities by ensuring inventory readiness, system configuration, operational feasibility, and execution alignment across all e-channels


• Drive continuous operational improvement by identifying process gaps, implementing corrective actions, and enhancing operational efficiency, service levels, and execution quality across e-commerce channels


• Coordinate with cross-functional teams as well as external partners to ensure timely and effective execution of commercial and operational initiatives


• Oversee and manage end-to-end e-channel operations, including sales forecasting, inventory readiness, product launch execution, campaign operations, order fulfillment, and daily operational control to ensure business continuity and operational excellence


• Monitor daily, weekly, and monthly operational performance against forecasts, service levels, and business targets, leading corrective actions and cross-functional coordination to resolve operational issues and improve execution performance


• Develop and deliver operational performance reports by analyzing forecast accuracy, inventory health, operational efficiency, campaign execution, key risks, and actionable recommendations to support management decision-making


• Manage and control operational sales budgets, including promo funding, stock deployment, and execution-related costs, ensuring efficient allocation while maintaining profitability and operational sustainability.

Requirement

• Bachelor Degree in Business Management, General Management, or related field


• Min. 4 years in Retail Industry, 2 years in leading team.


• Relevant knowledge in E-commerce, Retail, and Digital Marketing