Retail Operations Manager

XDOF; Jakarta Pusat; On-site; IDR 200,880,000 - 334,800,000; Full time

Job summary

XDOF is seeking a Retail Operations Manager to oversee daily retail operations across multiple locations in Jakarta. You will coordinate with retail partners and third-party vendors to deploy devices, install and maintain systems, and ensure operational readiness.

The ideal candidate has a Bachelor's in business or related field, 3–5 years in retail or field operations (1–2 years in supervision), strong leadership, and excellent communication in English.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field.
• 3-5 years of experience in retail operations, field operations, or business operations, with 1-2 years in a managerial/supervisory role.
• Experience managing multiple retail locations, partners, or vendors is preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management skills.
• Ability to analyze operational data and prepare performance reports.
• Proficient in Microsoft Office or Google Workspace; experience with operational reporting tools is an advantage.
• Willingness to travel to retail locations and partner sites as required.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Fluent in English

Responsibilities

• Manage and oversee daily retail operations to ensure smooth and efficient business activities.
• Coordinate with retail partners and third-party vendors to support device deployment and operational readiness.
• Ensure proper installation, distribution, and maintenance coordination of robotic devices across retail locations.
• Develop and implement standard operating procedures (SOPs) to improve operational efficiency and service quality.
• Monitor store performance, operational KPIs, and device utilization to identify areas for improvement.
• Coordinate with Sales, Implementor, and other internal teams to ensure successful retail implementation.
• Handle operational issues and ensure timely resolution of problems at retail locations.
• Conduct regular site visits to monitor compliance with operational standards and partner requirements.
• Prepare operational reports, analyze performance data, and provide recommendations to management.
• Manage operational resources, schedules, and budgets to achieve business targets.

Skills

Leadership

Stakeholder management

Data analysis

Communication

Problem solving

Time management

Education

Bachelor's degree in Business Administration/ Retail Management/ Operations Management

Tools

Microsoft Office

Google Workspace

Job description

Job Requirements

• Manage and oversee daily retail operations to ensure smooth and efficient business activities.

• Coordinate with retail partners and third-party vendors to support device deployment and operational readiness.

• Ensure proper installation, distribution, and maintenance coordination of robotic devices across retail locations.

• Develop and implement standard operating procedures (SOPs) to improve operational efficiency and service quality.

• Monitor store performance, operational KPIs, and device utilization to identify areas for improvement.

• Coordinate with Sales, Implementor, and other internal teams to ensure successful retail implementation.

• Handle operational issues and ensure timely resolution of problems at retail locations.

• Conduct regular site visits to monitor compliance with operational standards and partner requirements.

• Prepare operational reports, analyze performance data, and provide recommendations to management.

• Manage operational resources, schedules, and budgets to achieve business targets.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field.

• Minimum 3-5 years of experience in retail operations, field operations, or business operations, preferably with at least 1-2 years in a managerial or supervisory role.

• Experience managing multiple retail locations, business partners, or third-party vendors is preferred.

• Strong leadership, problem-solving, and decision‑making skills.

• Excellent communication and stakeholder management skills.

• Ability to analyze operational data and prepare performance reports.

• Proficient in Microsoft Office or Google Workspace; experience with operational reporting tools is an advantage.

• Willingness to travel to retail locations and partner sites as required.

• Ability to work in a fast‑paced environment and manage multiple priorities effectively.

• Fluent in English