Retail IT Support Specialist

Kanmo Group; Cikoko; On-site; IDR 96,000,000 - 144,000,000; Full time

Job summary

Kanmo Group is seeking a hands-on IT Support professional to ensure smooth technology operation across our retail stores. You will support store systems, devices, networks, and applications, while assisting with new store openings and technology rollouts.

In this role you will install, configure, and troubleshoot POS, computers, printers, CCTV, and network connectivity, provide on-site and remote assistance, manage incidents via ticketing, and coordinate with internal teams and vendors.

Qualifications

• Bachelor's Degree in IT, Computer Science, Information Systems, or related field.
• Minimum 2–4 years of experience in IT Support, IT Infrastructure, Helpdesk, or Field Support.
• Experience in retail, POS systems, or multi-site environments is preferred.
• Good knowledge of hardware, Windows OS, POS, networking, Wi-Fi, VPN, and basic TCP/IP troubleshooting.
• Familiar with IT ticketing systems and vendor coordination.
• Strong troubleshooting, communication, and problem-solving skills.
• Service-oriented, proactive, and able to work in a fast-paced environment.
• Willing to travel to stores and work outside regular office hours.

Responsibilities

• Install, configure, maintain, and troubleshoot POS, computers, printers, scanners, handheld devices, CCTV, UPS, attendance systems, and other store technology.
• Provide remote and on-site IT support for hardware, software, applications, operating systems, and connectivity issues.
• Manage IT incidents and service requests through the ticketing system, ensuring timely resolution and escalation when required.
• Troubleshoot store LAN/WAN, Wi-Fi, VPN, DHCP, TCP/IP, and internet connectivity.
• Conduct preventive maintenance, system health checks, patching, updates, and equipment testing.
• Support new store openings, relocations, renovations, closures, and technology rollouts, including installation, testing, cutover, and handover.
• Coordinate with internal IT teams, Store Operations, ISPs, and external vendors to resolve technical issues.
• Maintain accurate IT asset records, device assignments, warranties, and equipment movements.
• Provide support during weekends, public holidays, or on-call periods when required.

Skills

IT Support

POS systems

Networking

Windows OS

Troubleshooting

Vendor coordination

Customer service

Education

Bachelor's degree in IT/CS or related field

Tools

Ticketing system

Remote support tools

Job description

Kanmo Group is seeking a hands-on IT Support professional to ensure smooth technology operation across our retail stores. You will support store systems, devices, networks, and applications, while assisting with new store openings and technology rollouts.

In this role you will install, configure, and troubleshoot POS, computers, printers, CCTV, and network connectivity, provide on-site and remote assistance, manage incidents via ticketing, and coordinate with internal teams and vendors.