IT Support Specialist: Remote Store Ops & Onboarding

MR.D.I.Y. Indonesia; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

MR.D.I.Y. Indonesia is looking for an IT Support specialist to provide remote and on-site assistance for POS, laptops, and network services across store locations. You will manage biometric time systems, store emails, and POS migrations while maintaining endpoint security.

Responsibilities include logging, provisioning new hires, asset tagging, and supporting NSO deployments. Strong TCP/IP, VLAN, and remote desktop skills are required to ensure smooth day-one readiness.

Qualifications

• Bachelor degree in IT or related field required.
• 1+ year IT work experience.
• Hands-on with Microsoft 365 and Outlook configuration.
• Experience with security agent administration (Ivanti Antivirus).
• Strong TCP/IP, VLAN, network printer basics.

Responsibilities

• Provide remote assistance to Area/Branch Managers for POS, laptops, and network issues.
• Administer biometric time-attendance terminals and profiles.
• System administration: store emails, POS migrations, endpoint security.
• Pull event/audit logs for internal teams.
• Handle hardware provisioning for new hires (OS imaging, credentials, devices).
• Asset tagging and IT receiving checks for vendor deliveries.
• Remote IT setup for NSO and bulk email provisioning.
• Assist in facilities/office expansion projects and off-site IT support.

Skills

Microsoft 365 configuration

Outlook configuration

Remote desktop tools

AnyDesk TeamViewer RDP

Security agent administration

TCP/IP basics

VLAN basics

Printer/network setup

Education

Bachelor Degree in Information Technology

Tools

Ivanti Antivirus

Oracle ERP (basic)

Job description

MR.D.I.Y. Indonesia is looking for an IT Support specialist to provide remote and on-site assistance for POS, laptops, and network services across store locations. You will manage biometric time systems, store emails, and POS migrations while maintaining endpoint security.

Responsibilities include logging, provisioning new hires, asset tagging, and supporting NSO deployments. Strong TCP/IP, VLAN, and remote desktop skills are required to ensure smooth day-one readiness.