Retail Floor Manager

PT Lotte Shopping Indonesia; Lombok; On-site; IDR 300,000,000 - 480,000,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Health insurance

Paid time off

Career development

Job summary

PT Lotte Shopping Indonesia is seeking an experienced Manager Floor to oversee the operations and performance of our Dry Food, Fresh Food, and Non Food departments across our stores. This full-time role focuses on driving sales, managing inventory, and delivering excellent customer service.

You will lead a team, analyze sales, and develop plans to achieve store objectives while ensuring compliance and continuous improvement.

Qualifications

• Minimum 3 years of experience in a managerial role within Retail Wholesale/Hypermarket or consumer products, preferably in Dry Food, FMCG, and Grocery.
• Strong understanding of inventory management, merchandising, and sales best practices.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to lead and motivate a team to achieve performance goals.
• Proficient in data analysis and using technology to drive operational efficiency.
• Enthusiasm for delivering exceptional customer service and creating a positive shopping experience.
• Must be willing to be relocated to any store location throughout Indonesia.

Responsibilities

• Manage the daily operations of the Dry Food, Fresh Food, Non Food department, including staff scheduling, inventory control, and merchandising.
• Analyse sales data and market trends to identify opportunities for growth and implement strategies to drive revenue.
• Collaborate with other departments and the team to develop and execute plans to achieve departmental and store-wide objectives.
• Foster a positive and customer-centric work environment by providing coaching, training, and motivation to the Dry Food team.
• Ensure compliance with company policies, procedures, and safety standards.
• Actively participate in continuous improvement initiatives to enhance operational efficiency and customer satisfaction.

Skills

Inventory management

Merchandising

Sales analytics

Team leadership

Communication

Decision-making

Data analysis

Customer service

Job description

We are searching for an experienced Manager Floor to oversee the operations and performance of our Dry Food, Fresh Food, Non Food department at our store. This full-time role will be responsible for driving sales, managing inventory, and ensuring exceptional customer service within the all category.

What you'll be doing

Manage the daily operations of the Dry Food, Fresh Food, Non Food department, including staff scheduling, inventory control, and merchandising

Analyse sales data and market trends to identify opportunities for growth and implement effective strategies to drive revenue

Collaborate with other Departement and the team to develop and execute plans to achieve departmental and store-wide objectives

Foster a positive and customer-centric work environment by providing coaching, training, and motivation to the Dry Food team

Ensure compliance with company policies, procedures, and safety standards

Actively participate in continuous improvement initiatives to enhance operational efficiency and customer satisfaction

What we're looking for

Minimum 3 years of experience in a managerial role within the Retail Wholesale/Hypermarket or consumer products industry, preferably in the Dry Food category, FMCG, and Grocery

Strong understanding of inventory management, merchandising, and sales best practices

Excellent communication, problem-solving, and decision-making skills

Ability to lead and motivate a team to achieve performance goals

Proficient in data analysis and using technology to drive operational efficiency

Enthusiasm for delivering exceptional customer service and creating a positive shopping experience

Must be willing to be relocated to any store location throughout Indonesia

What we offer

Competitive salary and performance-based bonuses

Comprehensive benefits package, including health insurance, retirement plans, and paid time off

Opportunities for career development and growth within the organisation

Supportive and collaborative work environment with a focus on work-life balance

PT Lotte Shopping Indonesia and PT Lotte Mart Indonesia are subsidiary companies of Lotte Group, one of the Top Five biggest groups with diverse businesses in Korea** and one of the leading multinational retail companies in Indonesia. Currently, we have 48 stores across Indonesia and still counting.

VISION

Lifetime Value Creator

Our Resolution for the Next 50 Years

MISSION

We enrich people's lives by providing superior products and services that our customers love and trust.

PT Lotte Shopping Indonesia and PT Lotte Mart Indonesia are subsidiary companies of Lotte Group, one of the Top Five biggest groups with diverse businesses in Korea** and one of the leading multinational retail companies in Indonesia. Currently, we have 48 stores across Indonesia and still counting.

VISION

Lifetime Value Creator

Our Resolution for the Next 50 Years

MISSION

We enrich people's lives by providing superior products and services that our customers love and trust.