Store Manager

PT MGI Gaya Hidup Manajemen (M&G Life); Jakarta Utara; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

PT MGI Gaya Hidup Manajemen (M&G Life) is seeking a Store Manager in the Jakarta area to lead retail operations for an international brand and drive sales to targets.

You will recruit, train, and supervise a multicultural team, oversee inventory and budgets, ensure outstanding customer service, and coordinate with headquarters on campaigns and brand standards. Strong leadership, communication, and problem solving are essential, along with adaptability in a fast-paced environment.

Qualifications

• Diploma (D3) preferred; relevant retail experience may substitute.
• Fluency in English and Indonesian is preferred.
• Experience in retail management and international brand markets is a plus.

Responsibilities

• Drive store sales to meet targets by developing local strategies aligned with global KPIs.
• Recruit, train, and supervise a multicultural team.
• Oversee stock levels and liaise with headquarters.
• Maintain high standards of customer service.
• Manage store budget, cash flow, and financial reporting.
• Ensure store presentation is clean, organized, and visually appealing.
• Collaborate with marketing on campaigns and brand standards.
• Ensure health and safety compliance and store security.
• Prepare reports on performance metrics for HQ.

Skills

Leadership

Communication

Problem Solving

Customer Service

Retail Software

Inventory Management

Education

Diploma (D3)

Job description

• Sales Management: Drive store sales to meet targets by developing kids local strategies aligned with global sales objectives and KPIs.
• Staff Supervision: Recruit, train, and manage a multicultural team, ensuring staff are well-versed in products, sales techniques, and store policies.
• Inventory Management: Oversee stock levels, supplier coordination, and regular inventory checks while ensuring efficient communication with headquarters.
• Customer Service: Maintain high standards of service, addressing customer queries and complaints to ensure satisfaction and loyalty.
• Financial Management: Manage the store’s budget, cash flow, and financial reporting, ensuring alignment with headquarters' financial procedures.
• Store Presentation: Maintain a clean, organized, and visually appealing store with attractive displays and well-maintained merchandise.
• Marketing & Promotions: Collaborate with marketing to implement campaigns, ensuring alignment with brand guidelines and local customer engagement.
• Safety & Security: Ensure health and safety compliance while managing store security to prevent theft and loss.
• Reporting & Analysis: Prepare reports on key performance metrics and provide insights to headquarters for continuous improvement.
• Experience: Proven experience in retail management, team leadership, and international brand market entry.
• Education: Diploma (D3) preferred, but relevant experience may be considered in lieu of formal education.
• Skills: Strong leadership, communication, problem-solving, customer service orientation, and proficiency in retail software. Familiarity with basic IT installation.
• Language proficiency:Englishand Indonesian.
• Attributes: Adaptable, detail-oriented, and capable of decision-making under pressure in a multicultural environment.
• International Market Experience: Experience in brand expansion in Southeast Asia is a plus.
• Placement :Jakarta area