Store Manager

MatchaTalent; Depok; On-site; IDR 156,240,000 - 267,840,000; Full time

Job summary

MatchaTalent in Jakarta seeks a Store Manager to lead a store, drive sales, and uphold a premium brand experience. You will oversee daily operations, coach a sales team, and coordinate with regional colleagues to hit targets.

This role requires 3–5 years in retail management, strong leadership and communication, and solid knowledge of inventory, merchandising, and customer service. Weekend shifts are expected.

Qualifications

• Bachelor's degree required.
• 3-5 years in retail operations or store management.
• Experience achieving retail sales targets.
• Experience leading sales teams.
• Strong leadership and communication skills.
• Understanding of merchandising, inventory, and store administration.
• Willing to work weekends and public holidays.
• Willing to be assigned to Jakarta stores.

Responsibilities

• Lead daily store operations and ensure smooth business execution.
• Achieve monthly and annual sales targets through coaching and planning.
• Supervise and develop the sales team to maximize performance.
• Monitor KPIs and provide regular feedback and evaluations.
• Ensure premium customer service and experience.
• Oversee merchandising, displays, cleanliness, and presentation.
• Monitor inventory and coordinate replenishment with departments.
• Prepare operational and sales reports accurately and on time.
• Ensure SOPs, pricing policies, and promotions are followed.
• Handle customer complaints professionally.
• Coordinate with Area Managers and other departments for improvements.
• Conduct regular meetings and product knowledge sessions.

Skills

Leadership

People management

Communication

Customer relations

Analytical skills

Problem solving

Coaching

Team management

Education

Bachelor's degree

Job description

This role requires the candidate to work on-site in Jakarta, Indonesia.

Client Overview

Our client is a rapidly growing company in the home appliances and water purification industry, specializing in premium residential water filtration systems, drinking water purification technology, and smart household water treatment solutions. The company is committed to improving household water quality through innovative purification technologies, modern product designs, and customer-focused service excellence.

With an expanding retail presence across major shopping malls in Jakarta, the company continues to strengthen its direct-to-consumer sales network by delivering personalized product demonstrations, professional consultation, and end-to-end customer support. Operating within a highly competitive retail environment, the organization emphasizes sales excellence, disciplined customer engagement, and exceptional service quality while maintaining a premium brand image across every customer touchpoint.

As part of its continued expansion, the company is seeking an experienced retail leader to oversee store operations, develop high-performing sales teams, and drive sustainable business growth through strong operational execution and customer service excellence.

Job Role

The Store Manager is responsible for leading the overall retail operations of an assigned store, ensuring sales targets, operational standards, customer satisfaction, and team performance are consistently achieved. This role oversees daily store activities, supervises sales personnel, monitors operational compliance, and drives business performance while maintaining the company's premium brand image and customer experience.

Key Responsibilities

• Lead the overall daily operations of the assigned retail store to ensure smooth business execution.
• Achieve monthly and annual sales targets through effective planning, coaching, and performance management.
• Supervise, motivate, and develop the sales team to maximize productivity and sales performance.
• Monitor individual and team KPIs, providing regular coaching, feedback, and performance evaluations.
• Ensure excellent customer service standards and deliver a premium customer experience.
• Oversee product displays, merchandising standards, store cleanliness, and visual presentation.
• Monitor inventory levels, stock movements, and coordinate replenishment with relevant departments.
• Prepare operational reports, sales performance reports, and store activity reports accurately and on time.
• Ensure compliance with company SOPs, operational procedures, pricing policies, and promotional campaigns.
• Handle customer complaints and resolve operational issues professionally.
• Coordinate with Area Managers and internal departments to support business objectives and operational improvements.
• Conduct regular team meetings, product knowledge sessions, and sales training to improve team capability.

Candidate Requirements

• Minimum Bachelor's Degree in any discipline.
• Minimum 3-5 years of experience in retail operations, retail management, or store management, preferably within home appliances, consumer electronics, consumer goods, or related industries.
• Proven experience in achieving retail sales targets and managing overall store performance.
• Experienced in leading sales teams and driving team performance to achieve business objectives.
• Strong leadership, coaching, and people management skills.
• Excellent communication, interpersonal, and customer relationship management skills.
• Strong understanding of retail operations, merchandising, inventory management, and store administration.
• Target-driven with strong analytical and problem-solving abilities.
• Professional appearance with strong organizational and decision-making skills.
• Willing to work on shift schedules, including weekends and public holidays.
• Willing to be assigned to retail store locations across Jakarta.