Restaurant Manager: Lead Operations & Guest Experience

PT Hiro Group Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT Hiro Group Indonesia is hiring an experienced Restaurant Manager or Assistant Restaurant Manager for Batam, to lead daily restaurant operations and drive guest experiences.

You will oversee service delivery, staff development, cost control, and promotions while upholding food safety standards and brand values. This role offers clear growth within our expanding hospitality portfolio and a collaborative team environment.

Qualifications

• Proven experience as a Restaurant Manager or Assistant Manager in a busy restaurant.
• Strong leadership and people management skills.
• Excellent customer service orientation and guest experience track record.
• Sound financial acumen with budget management and cost control.
• Knowledge of food safety regulations and hygiene standards.
• Excellent communication and interpersonal skills.
• Proficiency in restaurant management systems and POS tech.
• Willingness to work flexible shifts including evenings and holidays.
• Relevant hospitality qualifications or certifications are advantageous.

Responsibilities

• Oversee daily restaurant operations and staff scheduling.
• Ensure food safety, health, and hygiene compliance.
• Mentor staff including recruitment, training, and performance.
• Monitor financial performance and manage costs toward targets.
• Maintain high customer service standards and handle complaints.
• Plan and execute promotions, events, and menu initiatives.
• Liaise with suppliers and manage vendor relationships.
• Ensure facilities and equipment are well maintained.
• Report operational metrics to senior management.
• Uphold brand standards and company values.

Skills

Leadership

Customer service

Financial acumen

Communication

Problem solving

POS systems

Flexibility

Hospitality experience

Education

Hospitality qualifications or certifications

Tools

POS systems

Restaurant management software

Job description

PT Hiro Group Indonesia is hiring an experienced Restaurant Manager or Assistant Restaurant Manager for Batam, to lead daily restaurant operations and drive guest experiences.

You will oversee service delivery, staff development, cost control, and promotions while upholding food safety standards and brand values. This role offers clear growth within our expanding hospitality portfolio and a collaborative team environment.