Hotel Restaurant Experience Lead

Alila Hotels and Resorts; Provinsi Bali; On-site; IDR 180,000,000 - 360,000,000; Full time

Job summary

Alila Hotels and Resorts Bali is seeking an Assistant Restaurant Manager to oversee daily restaurant operations and lead a guest-centric team. You will drive service excellence, ensure brand-standard menus, and collaborate with the kitchen for quality presentation.

The role requires leadership, strong communication, and experience in hotel restaurant management. Fluency in English and Bahasa Indonesia is essential, with flexibility for evenings, weekends, and holidays.

Qualifications

• Diploma or degree in hospitality or related field.
• Fluent in English and Bahasa Indonesia.
• Experience in restaurant management, preferably in a hotel setting.

Responsibilities

• Ensure a high level of service excellence to enhance the guest experience.
• Address guest feedback and concerns promptly and professionally.
• Recruit, train, and supervise restaurant staff, emphasizing guest service.
• Assist in managing daily restaurant operations, including opening and closing procedures.
• Ensure the menu meets brand standards and is consistent in quality and presentation.
• Collaborate with kitchen staff for timely food preparation and presentation.
• Address food-related concerns and quality issues promptly.
• Assist in managing the restaurant's online presence and social media accounts.
• Ensure compliance with health and safety regulations and food safety standards.
• Work with other hotel departments to ensure a seamless guest experience (e.g., reservations with front desk).

Skills

Leadership

Communication

Administration

F&B

Guest service

Team supervision

Education

Diploma or Degree in hospitality

Tools

Restaurant management software

PMS (Property Management Systems)

Job description

Alila Hotels and Resorts Bali is seeking an Assistant Restaurant Manager to oversee daily restaurant operations and lead a guest-centric team. You will drive service excellence, ensure brand-standard menus, and collaborate with the kitchen for quality presentation.

The role requires leadership, strong communication, and experience in hotel restaurant management. Fluency in English and Bahasa Indonesia is essential, with flexibility for evenings, weekends, and holidays.