Restaurant Operations & Guest Experience Lead

PT. CANTINA MEXICANA BALI; Kuta Selatan; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT Cantina Mexicana Bali is seeking a Restaurant Manager to oversee daily operations and ensure excellent guest service at our Bali location. You will lead front-of-house and back-of-house teams, monitor standards, and manage cash handling and safety compliance.

Responsibilities include staff training, scheduling, handling guest complaints, maintaining cleanliness, and optimizing service quality. The role requires hands-on leadership and a focus on a positive dining experience.

Responsibilities

• Oversee daily restaurant operations to ensure efficiency and adherence to standards.
• Manage reservations and seating; become familiar with the Resdairy app.
• Monitor health, safety, cleanliness, and inventory levels.
• Train staff, conduct performance reviews, and handle customer complaints.

Job description

PT Cantina Mexicana Bali is seeking a Restaurant Manager to oversee daily operations and ensure excellent guest service at our Bali location. You will lead front-of-house and back-of-house teams, monitor standards, and manage cash handling and safety compliance.

Responsibilities include staff training, scheduling, handling guest complaints, maintaining cleanliness, and optimizing service quality. The role requires hands-on leadership and a focus on a positive dining experience.