Hotel Restaurant Operations Lead — Guest Experience

Alila Hotels; Provinsi Bali; On-site; IDR 90,000,000 - 150,000,000; Full time

Job summary

Alila Seminyak is seeking an Assistant Restaurant Manager to oversee daily restaurant operations and lead a team to deliver outstanding guest service. You will manage opening/closing procedures, ensure menu quality to brand standards, and collaborate with kitchen and hotel staff to create a seamless guest experience.

The role requires leadership, strong communication, and experience in hotel F&B operations, including bar service, with the ability to work evenings, weekends, and holidays as

Qualifications

• A Diploma or Degree in hospitality or similar.
• Self-motivated with strong leadership, communication and administration skills.
• A passion for F&B and pride in ensuring a high level of guest satisfaction.
• Fluent in English and Bahasa Indonesia.
• Previous experience in restaurant management, preferably within a hotel setting.
• Knowledge of food and beverage operations, including bar service.
• Familiarity with restaurant management software and hotel property management systems.
• Ability to work under pressure and adapt to changing guest demands.
• Flexibility to work evenings, weekends, and holidays as required.
• Understanding of brand standards and a commitment to upholding them.

Responsibilities

• Ensure a high level of service excellence to enhance the overall guest experience.
• Address guest feedback and concerns promptly and professionally.
• Recruit, train, and supervise restaurant staff, emphasizing the importance of outstanding guest service.
• Assist in managing daily restaurant operations, including opening and closing procedures.
• Ensure the menu meets brand standards and is consistent in quality and presentation.
• Collaborate with the kitchen staff to ensure timely food preparation and presentation.
• Address food-related concerns and quality issues promptly.
• Assist in managing the restaurant's online presence and social media accounts
• Ensure compliance with health and safety regulations and food safety standards
• Work closely with other hotel departments to ensure a seamless guest experience, such as coordinating with the front desk for reservations and guest preferences.

Skills

Leadership

Communication

Administration

Guest service

Education

Diploma or Degree in hospitality

Tools

Restaurant management software

Hotel PMS

Job description

Alila Seminyak is seeking an Assistant Restaurant Manager to oversee daily restaurant operations and lead a team to deliver outstanding guest service. You will manage opening/closing procedures, ensure menu quality to brand standards, and collaborate with kitchen and hotel staff to create a seamless guest experience.

The role requires leadership, strong communication, and experience in hotel F&B operations, including bar service, with the ability to work evenings, weekends, and holidays as