Restaurant Manager

PT Hiro Group Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT Hiro Group Indonesia is hiring an experienced Restaurant Manager or Assistant Restaurant Manager for Batam, to lead daily restaurant operations and drive guest experiences.

You will oversee service delivery, staff development, cost control, and promotions while upholding food safety standards and brand values. This role offers clear growth within our expanding hospitality portfolio and a collaborative team environment.

Qualifications

• Proven experience as a Restaurant Manager or Assistant Manager in a busy restaurant.
• Strong leadership and people management skills.
• Excellent customer service orientation and guest experience track record.
• Sound financial acumen with budget management and cost control.
• Knowledge of food safety regulations and hygiene standards.
• Excellent communication and interpersonal skills.
• Proficiency in restaurant management systems and POS tech.
• Willingness to work flexible shifts including evenings and holidays.
• Relevant hospitality qualifications or certifications are advantageous.

Responsibilities

• Oversee daily restaurant operations and staff scheduling.
• Ensure food safety, health, and hygiene compliance.
• Mentor staff including recruitment, training, and performance.
• Monitor financial performance and manage costs toward targets.
• Maintain high customer service standards and handle complaints.
• Plan and execute promotions, events, and menu initiatives.
• Liaise with suppliers and manage vendor relationships.
• Ensure facilities and equipment are well maintained.
• Report operational metrics to senior management.
• Uphold brand standards and company values.

Skills

Leadership

Customer service

Financial acumen

Communication

Problem solving

POS systems

Flexibility

Hospitality experience

Education

Hospitality qualifications or certifications

Tools

POS systems

Restaurant management software

Job description

About the role

PT Hiro Group Indonesia is seeking an experienced Restaurant Manager or Assistant Restaurant Manager to join our dynamic hospitality team. This is a full-time position based in Batam, Riau Islands, offering an exciting opportunity to lead and develop restaurant operations within our growing hospitality portfolio. In this role, you will be instrumental in delivering exceptional dining experiences whilst maintaining operational excellence, financial performance, and high standards of customer service. Whether you are an established Restaurant Manager looking to progress your career or an ambitious Assistant Manager ready to take on greater responsibility, this position offers significant scope for growth and impact within our organisation.

Key responsibilities

• Oversee daily restaurant operations including service delivery, staff scheduling, and inventory management
• Ensure compliance with food safety, health and hygiene standards, and company policies
• Manage and mentor restaurant staff, including recruitment, training, performance management and development
• Monitor financial performance, control costs and work towards achieving budgeted targets and revenue goals
• Maintain high standards of customer service and handle customer complaints and feedback professionally
• Plan and execute promotional activities, special events and menu initiatives
• Liaise with suppliers and manage vendor relationships to ensure quality products and services
• Ensure restaurant facilities and equipment are maintained to the highest standards
• Report on operational metrics and provide regular updates to senior management
• Uphold brand standards and company values in all aspects of restaurant operations

What we’re looking for

• Proven experience as a Restaurant Manager or Assistant Restaurant Manager in a busy, full-service restaurant or hospitality establishment
• Strong leadership and people management skills with the ability to motivate and develop team members
• Excellent customer service orientation with a track record of delivering exceptional guest experiences
• Sound financial acumen with experience in budget management, cost control and P&L responsibility
• Knowledge of food safety regulations, health and hygiene standards, and restaurant operational best practices
• Strong communication and interpersonal skills with the ability to work effectively with diverse stakeholders
• Problem-solving abilities and resourcefulness in managing operational challenges
• Proficiency in restaurant management systems and point-of-sale (POS) technology
• Flexibility and willingness to work shifts, including evenings, weekends and public holidays as required
• Relevant hospitality qualifications or certifications are advantageous

What we offer

• Competitive salary package commensurate with experience and qualifications
• Clear career progression pathways within our expanding hospitality group
• Comprehensive training and professional development opportunities
• Health and wellness support programmes
• Staff benefits and discounts at our restaurant and hospitality venues
• A collaborative and inclusive workplace culture
• Supportive management and mentoring from experienced hospitality professionals

About us

PT Hiro Group Indonesia is a respected hospitality and management company operating throughout Indonesia. We are dedicated to delivering outstanding dining and hospitality experiences, backed by a commitment to operational excellence, innovation and customer satisfaction. Our team is passionate about creating memorable moments for our guests whilst maintaining the highest standards of professionalism and service. We value integrity, teamwork and continuous improvement, and we invest in our people to ensure they have the tools, training and support needed to succeed.

Our journey began from a small sushi restaurant founded in 2016, to a multi brand corporate business nationwide all across Indonesia.

Our brands are :

Sushi Hiro, Sushi Go!, The Garden, The Garden Osteria, Beef Boss, Ultramen, Hello Darling, Barcelona, Villa Capri, Superhiro & Pesta Kebun

Our vision :

Commitment and constant innovation to delivering extraordinary and holistic dining experiences and magnificent lifestyle concepts while championing the greater good for employees, customers, and the local environment.

Our mission :

To inspire and liberate people through Hiro Group's innovative and dynamic concept.

Our journey began from a small sushi restaurant founded in 2016, to a multi brand corporate business nationwide all across Indonesia.

Our brands are :

Sushi Hiro, Sushi Go!, The Garden, The Garden Osteria, Beef Boss, Ultramen, Hello Darling, Barcelona, Villa Capri, Superhiro & Pesta Kebun

Our vision :

Commitment and constant innovation to delivering extraordinary and holistic dining experiences and magnificent lifestyle concepts while championing the greater good for employees, customers, and the local environment.

Our mission :

To inspire and liberate people through Hiro Group's innovative and dynamic concept.

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