Restaurant & Banquet Manager

AccorHotels Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 167,400,000 - 279,000,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning and development programs

Career growth opportunities

Job summary

AccorHotels Indonesia is seeking a Restaurant & Banquet Operations Manager to oversee daily restaurant and event operations, ensuring top-tier guest experiences and financial performance. You will supervise staff, coordinate large events, and maintain safety and quality standards.

The role emphasizes cost control, staff leadership, and cross-functional collaboration with kitchen and service teams in a fast-paced, service-oriented environment.

Qualifications

• Minimum 3 years of progressive experience in restaurant or hospitality management.
• Proven analytical thinking and problem-solving abilities.
• Strong customer focus with demonstrated commitment to guest satisfaction.
• Revenue-oriented mindset with proven track record of achieving financial targets.
• Proficiency in restaurant management systems and POS technology.
• Solid understanding of food safety, health codes, and sanitation regulations.
• Excellent verbal and written communication skills.
• Ability to lead, train, and motivate diverse teams in a fast-paced environment.

Responsibilities

• Assist the Food & Beverage Manager in overseeing daily operations of the restaurant and banquet facilities.
• Monitor and control beverage costs and labor costs to maintain budgetary targets.
• Supervise and train restaurant and banquet staff to ensure consistent service excellence.
• Coordinate banquet events from planning through execution, including setup, service, and breakdown.
• Maintain quality standards for food presentation, service delivery, and guest satisfaction.
• Manage inventory levels and ordering for restaurant and banquet supplies.
• Ensure compliance with health, safety, and sanitation regulations across all service areas.
• Handle guest inquiries, complaints, and special requests with professionalism and promptness.
• Prepare and review operational reports, including revenue, expenses, and performance metrics.
• Schedule staff shifts and manage payroll documentation.
• Conduct regular inspections of dining areas, kitchen, and banquet spaces to maintain cleanliness and organization.
• Collaborate with kitchen and service teams to optimize operational efficiency.

Skills

Restaurant management

Budgeting

Leadership

POS technology

Customer focus

Food safety knowledge

Education

Bachelor's degree in Hospitality Management

Tools

POS systems

Inventory software

Restaurant management systems

Job description

Novotel Samator Surabaya Timur is conveniently located 20 minutes away by car from Juanda International Airport through the highway and close distance to the industrial area, culinary section well-known universities, shopping center, and other city attractions. Featuring 264 rooms with suites, accompanied by In Balance gym-spa & sauna, a Food Exchange restaurant, The Heritage restaurant, Parigie Coffee and Pastry, and Damsole Pool Bar offers wide National and International culinary selections for the social dining experience. The 700 sqm Grand Ballroom and 15 functional meeting rooms are available to cater to the meeting and social event needs. Large adaptable basement parking area of up to 450 cars

Job Description

• Assist the Food & Beverage Manager in overseeing daily operations of the restaurant and banquet facilities
• Monitor and control beverage costs and labor costs to maintain budgetary targets
• Supervise and train restaurant and banquet staff to ensure consistent service excellence
• Coordinate banquet events from planning through execution, including setup, service, and breakdown
• Maintain quality standards for food presentation, service delivery, and guest satisfaction
• Manage inventory levels and ordering for restaurant and banquet supplies
• Ensure compliance with health, safety, and sanitation regulations across all service areas
• Handle guest inquiries, complaints, and special requests with professionalism and promptness
• Prepare and review operational reports, including revenue, expenses, and performance metrics
• Schedule staff shifts and manage payroll documentation
• Conduct regular inspections of dining areas, kitchen, and banquet spaces to maintain cleanliness and organization
• Collaborate with kitchen and service teams to optimize operational efficiency

Qualifications

**Required Qualifications:**

• Minimum 3 years of progressive experience in restaurant or hospitality management
• Proven analytical thinking and problem-solving abilities
• Strong customer focus with demonstrated commitment to guest satisfaction
• Revenue-oriented mindset with proven track record of achieving financial targets
• Proficiency in restaurant management systems and point-of-sale (POS) technology
• Solid understanding of food safety, health codes, and sanitation regulations
• Excellent verbal and written communication skills
• Ability to lead, train, and motivate diverse teams in a fast-paced environment

Preferred Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Certification in Food Safety and Sanitation (ServSafe or equivalent)
• Experience coordinating large-scale banquet events and special functions
• Proficiency with inventory management and budgeting software
• Experience with labor scheduling and payroll systems
• Knowledge of wine, spirits, and beverage cost management
• Demonstrated ability to manage multiple priorities and meet tight deadlines

Additional Information

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia