FB Attendant

AccorHotels Indonesia; Makassar; On-site; IDR 39,060,000 - 61,380,000; Full time

Job summary

Accor hotels is seeking a friendly waiter/server for our Makassar dining service. You will greet guests, take and communicate orders, and deliver meals with efficiency and courtesy. The role requires strong hospitality skills, excellent memory for details, and the ability to work well within a diverse team.

Experience in a professional dining setting is preferred. You will collaborate with kitchen and bar staff to ensure guest satisfaction, while maintaining high standards of cleanliness and

Qualifications

• Prior waiter/server experience preferred in a professional dining environment.
• Exceptional customer service skills and a passion for hospitality.
• Strong organizational abilities to manage multiple tables in a fast-paced setting.
• Ability to work collaboratively with diverse team members.
• Capability to stand for extended periods and move quickly.
• Flexible scheduling, including evenings, weekends and holidays.

Responsibilities

• Greet guests warmly, seat them promptly, and present menus with recommendations.
• Take accurate food and beverage orders, noting special requests for the kitchen and bar.
• Deliver orders efficiently while anticipating guest needs and offering assistance.
• Demonstrate menu knowledge, including ingredients and wine pairings, to enhance the guest experience.
• Clear and reset tables, keeping dining areas organized and clean.
• Process payments accurately using POS, handling cash and cards with integrity.
• Coordinate with kitchen, bar, and housekeeping to ensure smooth service delivery.
• Address guest concerns with empathy and provide creative solutions when needed.

Skills

Customer service

Hospitality

Teamwork

Multitasking

Tools

POS system

Job description

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

• Greet guests with genuine warmth and enthusiasm, seating them promptly and providing menus with detailed recommendations
• Take accurate food and beverage orders, ensuring all special requests and dietary requirements are clearly communicated to the kitchen and bar teams
• Deliver orders efficiently and professionally, maintaining awareness of table needs and proactively offering assistance
• Demonstrate comprehensive menu knowledge, including ingredients, preparation methods, and wine or beverage pairings, to enhance the guest experience
• Clear tables promptly and reset them to our service standards, maintaining an organized and clean dining area at all times
• Process payments accurately using our point-of-sale system, handling cash and card transactions with integrity and attention to detail
• Collaborate seamlessly with kitchen, bar, and housekeeping staff to ensure smooth operations and exceptional service delivery
• Anticipate guest needs before they're expressed, addressing concerns with empathy and finding creative solutions to any issues that arise

Qualifications

• Proven experience in a waiter, server, or similar food service role in a professional dining environment (preferred)
• Exceptional customer service skills with a genuine passion for hospitality and creating positive guest interactions
• Strong organizational abilities with the capacity to manage multiple tables and prioritize tasks efficiently in a fast-paced setting
• Demonstrated ability to work collaboratively with diverse team members, supporting colleagues and contributing to a positive workplace culture
• Capability to stand for extended periods, move quickly, and carry items safely throughout your shift
• Flexibility to work varied schedules, including evenings, weekends, and holidays as required by business needs

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services 51-100 employees

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

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