Front Office Manager

AccorHotels Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 133,920,000 - 245,520,000; Full time

Benefits offered by this job

Discounted rates

Learning programs

Career growth opportunities

Job summary

AccorHotels Indonesia is seeking a Front Office Manager for ibis Surabaya City Center to lead a dynamic team in a busy hotel setting. You will drive guest service excellence, manage departmental costs, and ensure strict adherence to SOPs while fostering a culture of service and accountability.

Ideal candidates will have strong English communication, leadership abilities, and the resilience to perform under pressure in a fast-paced environment.

Qualifications

• Proven experience in Front Office operations with strong knowledge of hotel procedures, guest service standards, and Hotel PMS.
• Strong leadership and supervisory skills, capable of coaching Front Office team members and coordinating with others departments.
• Excellent communication skills in English, with a professional, guest-oriented , and service minded attitude.
• High sense of responsibility, integrity, fleksibility and perform under pressure in a fast-paced hotel environment.

Responsibilities

• Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering, and developing them, and creating an environment where people can be themselves.
• Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.
• Ensure that all hotel standard operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
• To be fully aware, and competent in, all health and safety procedures and policies.
• To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.

Skills

English proficiency

Front Office leadership

Guest service

Team coaching

Communication

Tools

Hotel PMS

Job description

ibis Surabaya City Center is strategically located in the heart of the city. Close to the famous historical place in Surabaya, Tugu Pahlawan, easy access from Gubeng Railway Station, 40 minutes from Juanda International Airport and within walking distance to the banks, government offices, and shopping center.

The hotel offers 224 comfortable rooms and air-conditioned rooms equipped, all-day Dining restaurant, lobby bar and meeting rooms.

Job Description

• Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering, and developing them, and creating an environment where people can be themselves.
• Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.
• Ensure that all hotel standard operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
• To be fully aware, and competent in, all health and safety procedures and policies.
• To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.

Qualifications

Proven experience in Front Office operations with strong knowledge of hotel procedures, guest service standards, and Hotel PMS.

Strong leadership and supervisory skills, capable of coaching Front Office team members and coordinating with others departments.

Excellent communication skills in English, with a professional, guest-oriented , and service minded attitude.

High sense of responsibility, integrity, flexibelity and perform under pressure in a fast-paced hotel environment.

Additional Information

Employee benefit card offering discounted rates at Accor hotels worldwide.

Develop your talent through Accor’s learning programs.

Opportunity to grow within your property and across the world!

Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services 51-100 employees

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

What can I earn as a Front Office Manager