Banquet Supervisor

AccorHotels Indonesia; Makassar; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

AccorHotels Indonesia is seeking an experienced Banquet Supervisor at Novotel Makassar Grand Shayla to lead event operations from pre-event planning to post-event follow-up. You will oversee staff, ensure flawless service, and coordinate with Culinary, Events, Stewarding, and other departments to deliver exceptional meetings, weddings, and conferences.

The ideal candidate has 2–3 years of supervisory banquet experience in a 5-star setting, with strong leadership, communication, and a keen eye

Qualifications

• Diploma or degree in Hospitality Management or related field.
• 2–3 years supervisory experience in banquet operations, preferably in a 5-star hotel.
• Strong knowledge of banquet service, event operations, and food & beverage standards.
• Proven ability to lead, coach, and motivate a diverse team.
• Excellent communication, interpersonal, and organizational skills.
• Strong guest service orientation with attention to detail.
• Ability to manage multiple events in a fast-paced environment.
• Good knowledge of food safety, hygiene, and health & safety standards.

Responsibilities

• Supervise banquet operations before, during, and after events
• Lead, brief, coach, and motivate the banquet team
• Ensure seamless execution of meetings, weddings, conferences, and social events
• Coordinate event setups, room layouts, equipment, and service requirements
• Ensure all events are delivered in line with Novotelservice standards
• Coordinate closely with Culinary, Events, Stewarding, and other hotel departments
• Monitor food and beverage service, presentation, timing, and quality
• Welcome guests and respond promptly to requests, concerns, and special requirements
• Conduct pre-event briefings and communicate event details, VIP requirements, and special arrangements
• Monitor team grooming, service etiquette, cleanliness, and professional standards
• Coach and develop team members through on-the-job training and constructive feedback
• Monitor banquet equipment and inventory and report shortages, damages, or maintenance requirements
• Ensure compliance with food safety, hygiene, health and safety standards

Skills

Banquet supervision

Team leadership

F&B knowledge

Guest service

Communication

Organization

Education

Diploma or degree in Hospitality Management

Job description

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

Job Description

• Supervise banquet operations before, during, and after events
• Lead, brief, coach, and motivate the banquet team
• Ensure seamless execution of meetings, weddings, conferences, and social events
• Coordinate event setups, room layouts, table arrangements, equipment, and service requirements
• Ensure all events are delivered in line with Novotelservice standards
• Coordinate closely with Culinary, Events, Stewarding, and other hotel departments
• Monitor food and beverage service, presentation, timing, and quality
• Welcome guests and respond promptly to requests, concerns, and special requirements
• Conduct pre-event briefings and communicate event details, VIP requirements, and special arrangements
• Monitor team grooming, service etiquette, cleanliness, and professional standards
• Coach and develop team members through on-the-job training and constructive feedback
• Monitor banquet equipment and inventory and report shortages, damages, or maintenance requirements
• Ensure compliance with food safety, hygiene, health, and safety standards

Qualifications

• Diploma or degree in Hospitality Management, Hotel Management, or a related field
• Minimum 2–3 years of supervisory experience in banquet operations, preferably within a 5 star hotel
• Strong knowledge of banquet service, event operations, and food and beverage standards
• Proven ability to lead, coach, and motivate a diverse team
• Excellent communication, interpersonal, and organizational skills
• Strong guest service orientation with a keen eye for detail
• Ability to manage multiple events and priorities in a fast-paced environment
• Good knowledge of food safety, hygiene, and health and safety standards

Unlock job insights

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

We are proudly part of Accor hotels, a globally renowned company with strong values and culture. We are the largest hotel company in Asia Pacific, people know and love our brand, and we are positive you will too!

Accor Plus is Asia Pacific's most expansive travel, dining, and lifestyle program. Accor Plus is accepted at over 800 Accor hotels across 18 countries in Asia Pacific. With more than 1,200 employees, 45 offices, and over 400,000 members across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China.

All Applicants must be legally entitled to live and work in Indonesia

All Applicants must be legally entitled to live and work in Indonesia

Researching careers? Find all the information and tips you need on career advice.