Banquet operations manager

Accor Hotels; Jakarta Pusat; On-site; IDR 350,000,000 - 700,000,000; Full time

Job summary

Fairmont Jakarta is seeking an experienced Banquet Operations Manager to lead planning, organization, and execution of all banquet and event operations, delivering exceptional luxury experiences. You will supervise the banquet team to ensure flawless meetings, conferences, weddings, galas, and VIP functions with a focus on operational excellence and profitability.

Responsibilities include roster planning, cost control, safety compliance, and coordination across departments.

Qualifications

• Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field.
• Minimum 5 years in Food & Beverage Operations, including at least 2 years in a supervisory/managerial role overseeing banquet operations in a luxury hotel.
• Proven experience managing large-scale conferences, weddings, galas, state functions, and VIP events.
• Excellent leadership, coaching, and team development skills.
• Ability to work under pressure and manage multiple events simultaneously.
• Financial acumen including labor cost control, budgeting, and productivity management.
• Proficient in Microsoft Office and hotel management systems (e.g., Opera Cloud, Delphi, POS).
• Knowledge of food safety and HACCP standards.
• Fluent English; other languages are a plus.

Responsibilities

• Plan, coordinate, and supervise all banquet operations, ensuring events meet standards and guest expectations.
• Ensure banquet venues are prepared with proper room setup, equipment, and amenities per event orders.
• Monitor service delivery for consistency, efficiency and guest satisfaction.
• Handle guest feedback and complaints with effective service recovery.
• Prepare duty rosters and scheduling based on business levels.
• Conduct performance evaluations and identify development opportunities.
• Monitor labor costs, productivity, and operating expenses.
• Control inventory of banquet equipment, supplies, and linens.
• Support budget preparation and achieve departmental financial targets.
• Ensure compliance with food safety, hygiene, OH&S policies and local regulations.
• Review BEOs and align all departments.
• Prepare operational and productivity reports and event summaries.

Skills

Leadership

Event Management

Budgeting

Food Safety HACCP

Microsoft Office

Opera Cloud

POS systems

Communication

Education

Bachelor's Degree or Diploma in Hospitality Management

Tools

Opera Cloud

Delphi

POS systems

Job description

Company Description

Fairmont Jakarta

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta features 380 spacious guestrooms and 108 Fairmont branded Sky Suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter Grand Ballroom.

Job Description

The Banquet Operations Manager is responsible for planning, organizing, and overseeing all banquet and event operations to ensure exceptional guest experiences while maintaining the highest standards of luxury hospitality. This role leads the banquet team in delivering seamless execution of meetings, conferences, weddings, social events, and VIP functions, ensuring operational excellence, service quality, and profitability.

Key Responsibilities

• Plan, coordinate, and supervise all banquet operations, ensuring events are executed according to established standards and guest expectations.
• Ensure banquet venues are properly prepared, including room setup, table arrangements, equipment, and amenities in accordance with event orders and brand standards.
• Monitor service delivery throughout each event to ensure consistency, efficiency, and personalized guest experiences.
• Handle guest feedback and complaints promptly, ensuring effective service recovery.
• Prepare duty rosters, manpower planning, and scheduling based on business levels.
• Conduct performance evaluations and identify development opportunities for team members.
• Monitor banquet labor costs, productivity, and operating expenses.
• Control inventory of banquet equipment, operating supplies, and linens.
• Support budget preparation and achieve departmental financial targets.
• Ensure compliance with food safety regulations, hygiene standards, occupational health and safety policies, and local regulations.
• Review Banquet Event Orders (BEOs) and ensure all departments are aligned.
• Prepare operational reports, productivity reports, attendance records, and event summaries.

Qualifications

• Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field.
• Minimum 5 years of experience in Food & Beverage Operations, including at least 2 years in a supervisory or managerial role overseeing banquet operations within a luxury five-star hotel.
• Proven experience managing large-scale conferences, weddings, gala dinners, state functions, and high-profile VIP events.
• Excellent leadership, coaching, and team development skills.
• Ability to work under pressure and manage multiple events simultaneously.
• Strong problem-solving and decision-making capabilities.
• Financial acumen, including labor cost control, budgeting, and productivity management.
• Proficient in Microsoft Office and hotel management systems (e.g., Opera Cloud, Delphi, POS systems).
• Knowledge of food safety and HACCP standards.
• Flexible to work evenings, weekends, and public holidays as required by business demands.
• Passionate about delivering memorable luxury guest experiences.
• Positive attitude with the ability to inspire and motivate diverse teams.
• Certification in Food Safety, HACCP, or hospitality leadership programs is preferred.
• Proficiency in English; additional languages are an asset.

Additional Information

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