Resort Operations Leader: Wellness & Guest Experience

Daewoong Bio Indonesia; Buleleng; Vor Ort; IDR 300.000.000 - 600.000.000; Vollzeit

Benefits dieser Stelle

Top-tier rewards: competitive salary

Performance-based incentives

Autonomy & growth

Global opportunities

Expert training

Zusammenfassung

Munduk Wellness Resort, opening May 2026 in Munduk, Bali, seeks an Operations Manager to oversee daily resort operations across front office, housekeeping, maintenance, security, and F&B where applicable. You will lead guest relations, coordinate with Sales & Marketing, manage budgets, and drive continuous improvement while ensuring safety and service excellence.

You will develop teams, monitor KPIs, and ensure adherence to SOPs and company policies within Indonesian regulations.

Qualifikationen

• Demonstrated leadership experience in hospitality, hotel, resort, or a comparable service operation.
• Strong operational planning, team leadership, communication, problem-solving, and follow-up skills.
• Understanding of guest-service standards, room readiness, housekeeping, maintenance coordination, and security procedures.
• Experience with budgeting, cost analysis, and preventive maintenance planning.
• English proficiency and/or Korean language ability is an advantage for coordination within the wider group.

Aufgaben

• Oversee daily resort operations across front office, reservations, housekeeping, maintenance, security, and other operational functions.
• Monitor occupancy, room readiness, guest arrivals and departures, staffing, and facility conditions.
• Lead guest relations and service recovery, handling requests and complaints promptly.
• Coordinate with Sales & Marketing on occupancy forecasts, promotions, events, and partnerships.
• Supervise housekeeping, maintenance, and facility management for cleanliness and safety.
• Oversee restaurant and Food & Beverage operations where applicable, ensuring quality and cost efficiency.
• Ensure compliance with SOPs, quality standards, safety requirements, and emergency procedures.
• Develop dept heads and teams, ensuring accountability and cross-department collaboration.
• Monitor costs and performance; prepare regular operational reports.
• Identify gaps and implement corrective actions and continuous improvement initiatives.
• Coordinate resort projects and guest-experience initiatives with timely execution.
• Provide insights to management to support profitability and long-term performance.

Kenntnisse

Leadership

Hospitality operations

Staff planning

Operational reporting

Excel/Sheets

Ausbildung

Bachelor's in Hospitality Management

Tools

PMS

Channel managers

Reservation systems

Jobbeschreibung

Munduk Wellness Resort, opening May 2026 in Munduk, Bali, seeks an Operations Manager to oversee daily resort operations across front office, housekeeping, maintenance, security, and F&B where applicable. You will lead guest relations, coordinate with Sales & Marketing, manage budgets, and drive continuous improvement while ensuring safety and service excellence.

You will develop teams, monitor KPIs, and ensure adherence to SOPs and company policies within Indonesian regulations.