Reservations Officer

PT Alfred and Cie; Provinsi Bali; Hybrid; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Alfred and Cie in Bali seeks a proactive hospitality coordinator to serve guests via email, chat and text, assist with reservations, and handle payments.

You will manage room availability, prevent overbooking, respond to reviews, coordinate with housekeeping and maintenance, and use CRM software to follow up on leads.

Requirements include at least 1 year in reservations, fluency in English, multitasking under pressure, and familiarity with OTA platforms like Booking.com or Airbnb.

Qualifications

• Minimum 1 year in a reservations role, preferably in hospitality.
• Fluent in English with strong communication skills; additional languages a plus.

Responsibilities

• Serve as main contact for guests via email, chat and text.
• Assist with property selection, reservations and payment processing.
• Manage room availability and prevent overbooking.
• Address complaints professionally and escalate when needed; enter maintenance requests from guest feedback.
• Provide property details and process payments.
• Manage bookings, cancellations and follow-ups using CRM.
• Respond to reviews and analyze feedback to improve guest satisfaction.
• Assist property owners and coordinate with internal teams for smooth operations.
• Coordinate with housekeeping and maintenance to resolve issues.

Skills

Reservation experience

Customer service

English communication

Multitasking

Problem solving

Tools

CRM software

Job description

Serve as the main point of contact for guests, handling inquiries and issues via email, chat, and text.

Assist with property selection, reservations, and payment processing.

Managing room availability and preventing overbooking.

Address complaints professionally and escalate as needed & Enter maintenance requests based on guest feedback.

Provide property details, and process payments.

Manage bookings, cancellations, and follow-up on leads using CRM software.

Respond to reviews and analyze feedback to improve guest satisfaction.

Assist property owners, process reports, and coordinate with internal teams for smooth operations.

Coordinate with internal teams (housekeeping, maintenance) in case of issues

General Qualifications

Proven Experience: Minimum 1 years in a Reservation role, preferably in hospitality. Experience in BookandLink, Airbnb, booking.com, Tiket.com, Expedia, Agoda is a plus .

Multitasking & Resilience: Ability to handle multiple tasks and work effectively under pressure

Language & Communication: Fluent in English and strong communication skills (additional language skills are a plus).

Ability to thrive in a fast-paced environment, adapt to changing customer needs, and manage multiple priorities effectively