Reservation Agent

Hospitality; Lombok; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Kanalla Boutique Hotel in Kuta, Lombok is seeking a Reservation Agent to manage guest bookings across OTA platforms and direct channels, ensuring seamless guest experiences from first contact.

You will operate GuestPro PMS, update OTA extranets, send personalized pre- and post-stay messages, respond to guest inquiries within 24 hours, and support dynamic pricing while upselling upgrades and experiences to confirmed guests.

Qualifications

• Minimal D3 / S1 in Hospitality, Tourism, or related field.
• Minimal 1 year experience in reservations or front office.
• Familiar with GuestPro PMS.
• Familiar with OTA Extranets — Booking.com, Agoda YCS, Airbnb.
• Excellent English — written and spoken (mandatory).
• Detail-oriented, organised, and guest-focused.
• Strong written communication for guest messaging and review replies.
• Willing to work shifts including weekends and public holidays.

Responsibilities

• Manage all reservations via OTA platforms (Booking.com, Agoda, Airbnb) and direct channels.
• Operate GuestPro PMS for all reservation entries, rate management, and reporting.
• Update and manage OTA Extranets daily — rates, availability, and promotions.
• Send personalised pre-stay messages to 100% of arriving guests.
• Send post-stay thank-you messages and invite guests to leave reviews.
• Reply to all OTA guest messages and reviews within 24 hours.
• Support dynamic pricing updates across all channels.
• Upsell room upgrades, spa, tours, and transportation to confirmed guests.
• Prepare daily arrivals report and coordinate with all departments.

Skills

Excellent English

Written communication

Guest-focused

Detail-oriented

Organised

Education

D3/S1 in Hospitality or related field

Tools

GuestPro PMS

OTA Extranets

Booking.com

Agoda

Airbnb

Job description

Kanalla Boutique Hotel is a boutique lifestyle property in Kuta, Lombok with 15 rooms, a main pool, restaurant and bar. We are passionate about delivering personalised, memorable guest experiences — and our Reservation Agent plays a key role in making that happen from the very first interaction.

WHAT YOU WILL DO:

Manage all reservations via OTA platforms (Booking.com, Agoda, Airbnb) and direct channels

Operate GuestPro PMS for all reservation entries, rate management, and reporting

Update and manage OTA Extranets daily — rates, availability, and promotions

Send personalised pre-stay messages to 100% of arriving guests

Send post-stay thank-you messages and invite guests to leave reviews

Reply to all OTA guest messages and reviews within 24 hours

Support dynamic pricing updates across all channels

Upsell room upgrades, spa, tours, and transportation to confirmed guests

Prepare daily arrivals report and coordinate with all departments

WHAT WE NEED:

Minimal D3 / S1 in Hospitality, Tourism, or related field

Minimal 1 year experience in reservations or front office

Familiar with GuestPro PMS

Familiar with OTA Extranets — Booking.com, Agoda YCS, Airbnb

Excellent English — written and spoken (mandatory)

Detail-oriented, organised, and guest-focused

Strong written communication for guest messaging and review replies

Willing to work shifts including weekends and public holidays